AppGripe · Free mini check · Sample reports · Rating badge
Claude app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Claude by Anthropic (AI assistant, by Anthropic PBC) from 3 storefronts, dated 2026-08-22 to 2026-10-22. Average rating in this sample: 3.24★. Its all-time US App Store rating is 4.7★ from 285K ratings. 103 reviews contained a complaint; the biggest theme was bugs (62%).
Download the full Claude report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 64 | 62% | 2.3 |
| Feature requests | 40 | 39% | 1.9 |
| Pricing / subscription | 37 | 36% | 2.3 |
| UX / design | 21 | 20% | 2.0 |
| Performance | 12 | 12% | 2.1 |
| Crashes / freezes | 3 | 3% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 47 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Claude makes lots of basic mistakes that I know are incorrect and are easily confirmed as wrong by another AI platform” (1★, v1.260928.20, CA) - Justify or adjust the price: 19 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I am not satisfied it’s not working as it should be . Chat got I believer better than valid I am paying 20 pounds it seems worthless now” (1★, v1.260928.20, GB) - Answer support requests: 17 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“If you can please avoid Claude, when you need help there is no one to help just ai email responses. My card has been charged for months and you do not have the decency to respond and help out.” (1★, v1.261007.20, GB) - Fix login / account access: 17 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app, has limited range function for logging in, it doesn’t allow you to use a password to login, instead it asks you to go your email for a code, if you choose to use a different PC eg a work you cannot login on, it for example will ask for a verification…” (1★, v1.260928.20, GB) - Rethink usage limits: 17 complaining reviews, avg severity 2.2/3. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Not worth if you hit limit during project max plan and still caped models is crazy” (1★, v1.261016.20, GB) - Ship the most requested feature: 14 complaining reviews, avg severity 1.6/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Google Gemini I’m gonna say right now one of the absolute best and coolest features I’ve ever seen out of any of the AI Is the fact that I can actually sit there and stream a video game or anything else that I’m doing and then show and share audio and it’s gon…” (3★, v1.261016.20, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 1.261019.51 | 14 | 3.1 | 14% |
| 1.261019.20 | 12 | 2.8 | 50% |
| 1.261016.20 | 54 | 3.8 | 22% |
| 1.261014.20 | 43 | 3.1 | 35% |
| 1.261012.20 | 5 | 3.6 | 20% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Claude?
In 300 recent App Store reviews (2026-08-22 to 2026-10-22), the most common complaint theme was bugs (62% of complaining reviews), and the top specific issue was “improve content quality” (47 reviews).
How many Claude reviews are negative?
103 of 300 recent reviews (34%) contained a complaint. Average rating in this sample: 3.24★. Its all-time US App Store rating is 4.7★ from 285K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Anthropic PBC.
Compare Claude with rivals
More app complaint reports
- ChatGPT reviews: top complaints (AI assistant)
- Character AI reviews: top complaints (AI assistant)
- Google Gemini reviews: top complaints (AI assistant)
- Perplexity reviews: top complaints (AI assistant)
- Microsoft Copilot reviews: top complaints (AI assistant)
- Reddit reviews: top complaints (Social)
- Capital One reviews: top complaints (Banking)
- Temu reviews: top complaints (Shopping)
All 96 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.