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ChatGPT vs Google Gemini vs Claude: which app has fewer problems?
We compared 300 recent App Store reviews of ChatGPT, 300 recent App Store reviews of Google Gemini and 300 recent App Store reviews of Claude, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Google Gemini has the fewest complaints overall: 6% of its recent reviews contain a complaint, vs 34% for Claude and 21% for ChatGPT.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| ChatGPT | 4.8★ | 11.5M | 4.11★ | 300 | 21% | 2026-10-19 – 2026-10-22 |
| Google Gemini | 4.7★ | 2.4M | 4.67★ | 300 | 6% | 2026-10-17 – 2026-10-22 |
| Claude | 4.7★ | 285K | 3.24★ | 300 | 34% | 2026-08-22 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | ChatGPT | Google Gemini | Claude |
|---|---|---|---|
| Bugs | 15% (46) | 5% (15) | 21% (64) |
| Crashes / freezes | 1% (2) | 2% (6) | 1% (3) |
| Performance | 5% (16) | 2% (5) | 4% (12) |
| UX / design | 2% (6) | 1% (2) | 7% (21) |
| Pricing / subscription | 9% (26) | 2% (6) | 12% (37) |
| Feature requests | 7% (21) | 2% (7) | 13% (40) |
Verdict: which one has fewer problems?
- Fewer bug problems: Google Gemini, 5% of its reviews vs 21% for Claude.
- Crash and freeze complaints: roughly tied (ChatGPT 1%, Google Gemini 2%, Claude 1% of reviews).
- Fewer performance (slowness, battery, storage) problems: Google Gemini, 2% of its reviews vs 5% for ChatGPT.
- Fewer UX / design problems: Google Gemini, 1% of its reviews vs 7% for Claude.
- Fewer pricing and subscription problems: Google Gemini, 2% of its reviews vs 12% for Claude.
- Fewest feature requests: Google Gemini, 2% of its reviews vs 13% for Claude.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
ChatGPT
- Improve content quality (28 reviews, severity 2.2/3)
- Soften the redesign backlash (12 reviews, severity 2.1/3)
- Justify or adjust the price (11 reviews, severity 2.3/3)
Biggest theme: bugs. Free PDF
Google Gemini
- Soften the redesign backlash (5 reviews, severity 2.2/3)
- Improve content quality (5 reviews, severity 2.0/3)
- Fix crash on launch (4 reviews, severity 2.5/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: ChatGPT, Google Gemini or Claude?
In the most recent App Store reviews we analysed, Google Gemini had the lowest share of reviews with a complaint (6% of 300) and Claude the highest (34% of 300). ChatGPT: 63 of 300; Google Gemini: 18 of 300; Claude: 103 of 300.
Which has fewer bug complaints: ChatGPT, Google Gemini or Claude?
Google Gemini. ChatGPT: 46 of 300 recent reviews (15%); Google Gemini: 15 of 300 recent reviews (5%); Claude: 64 of 300 recent reviews (21%).
Which has fewer crash and freeze complaints: ChatGPT, Google Gemini or Claude?
In our samples they are roughly tied: ChatGPT: 2 of 300 recent reviews (1%); Google Gemini: 6 of 300 recent reviews (2%); Claude: 3 of 300 recent reviews (1%).
Which has fewer pricing and subscription complaints: ChatGPT, Google Gemini or Claude?
Google Gemini. ChatGPT: 26 of 300 recent reviews (9%); Google Gemini: 6 of 300 recent reviews (2%); Claude: 37 of 300 recent reviews (12%).
Which is rated higher on the App Store: ChatGPT, Google Gemini or Claude?
All-time US App Store ratings: ChatGPT 4.8★ from 11.5M ratings; Google Gemini 4.7★ from 2.4M ratings; Claude 4.7★ from 285K ratings. ChatGPT is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- ChatGPT reviews: top complaints and what users want fixed
- Google Gemini reviews: top complaints and what users want fixed
- Claude reviews: top complaints and what users want fixed
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