AppGripe · Free mini check · Sample reports · Rating badge
Perplexity app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Perplexity - AI Search & Chat (AI assistant, by Perplexity AI, Inc.) from 3 storefronts, dated 2026-05-16 to 2026-10-22. Average rating in this sample: 3.14★. Its all-time US App Store rating is 4.8★ from 518K ratings. 133 reviews contained a complaint; the biggest theme was bugs (60%).
Download the full Perplexity report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 80 | 60% | 2.6 |
| Pricing / subscription | 77 | 58% | 2.4 |
| Feature requests | 40 | 30% | 2.2 |
| Performance | 31 | 23% | 2.7 |
| Crashes / freezes | 24 | 18% | 2.9 |
| UX / design | 24 | 18% | 2.3 |
| Ads | 2 | 2% | 2.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 47 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I’ve seen quite a bit of deterioration in the pro subscription benefits, and it feels like paying for it is no longer worth it. Therefore, I’m not going to be staying with this subscription after it’s done which is unfortunate because I was really liking this,…” (3★, v26.25.0, CA) - Rethink usage limits: 47 complaining reviews, avg severity 2.4/3. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“So $25 a month or $200 😂 that’s deliberate so you pay more after running out from th $25 which gives you 4k credits a month? Thats it ? Very easy to go through that quickly like Claude. Huge rip off. Lots of others to choose from.” (1★, v26.29.0, CA) - Improve content quality: 39 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I tried using perplexity for about a month and a half. I found Perplexity to be overwhelmingly incorrect and inaccurate on virtually all topics. To put this another way, Perplexity almost never got the answer correct on its first try, even down to simple queri…” (1★, v26.38.0, CA) - Ease paywall pressure: 32 complaining reviews, avg severity 2.4/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I was working on a civil case against my county concerning my property. I liked what the app had helped me do so far. Then two weeks into it i was locked out because i was out of credits. So i bought $50 more and 3 days later i was locked out again . It wou…” (2★, v26.39.0, US) - Soften the redesign backlash: 31 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Just now the in app font has changed. It’s dysphoric and unusable. Only on desktop can I access Answer font and the correct one is still selected there.” (1★, v26.39.0, US) - Answer support requests: 17 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I was a Perplexity Pro subscriber for months with Pro Support, yet after reporting a serious bug on 28 April (the app constantly failed to upload images), nothing was ever fixed. I contacted pro support multiple times and only received the same automated repli…” (1★, v26.30.1, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.41.0 | 44 | 3.8 | 27% |
| 26.40.1 | 28 | 3.6 | 32% |
| 26.40.0 | 20 | 3.0 | 40% |
| 26.39.0 | 20 | 3.6 | 30% |
| 26.38.0 | 4 | 4.0 | 25% |
| 26.37.0 | 15 | 2.5 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Perplexity?
In 300 recent App Store reviews (2026-05-16 to 2026-10-22), the most common complaint theme was bugs (60% of complaining reviews), and the top specific issue was “justify or adjust the price” (47 reviews).
How many Perplexity reviews are negative?
133 of 300 recent reviews (44%) contained a complaint. Average rating in this sample: 3.14★. Its all-time US App Store rating is 4.8★ from 518K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Perplexity AI, Inc..
Compare Perplexity with rivals
More app complaint reports
- ChatGPT reviews: top complaints (AI assistant)
- Character AI reviews: top complaints (AI assistant)
- Google Gemini reviews: top complaints (AI assistant)
- Claude reviews: top complaints (AI assistant)
- Microsoft Copilot reviews: top complaints (AI assistant)
- Canva reviews: top complaints (Design)
- Instacart reviews: top complaints (Food delivery)
- Temu reviews: top complaints (Shopping)
All 96 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.