Tesco Clubcard reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Tesco Grocery & Clubcard (by Tesco Plc) from 1 storefronts, dated 23 July 2026 to 22 October 2026. Average rating in this sample: 2.69★. All-time App Store rating: 4.8★ from 1.4M ratings. 194 reviews (65%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 94 | 31% |
| 4★ | 12 | 4% |
| 3★ | 32 | 11% |
| 2★ | 31 | 10% |
| 1★ | 131 | 44% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 93 | 2.15★ | 77% |
| September 2026 | 50 | 1.64★ | 90% |
| August 2026 | 94 | 3.01★ | 59% |
| July 2026 | 63 | 3.84★ | 35% |
What 1–3★ reviews mention
194 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 62 | 32% |
| Performance | 60 | 31% |
| Crashes / freezes | 45 | 23% |
| Feature requests | 27 | 14% |
| Pricing / subscription | 27 | 14% |
| UX / design | 24 | 12% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 55 of 194 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I have used Tesco for years and the app has been fine but over the past 6 months it takes me 2 hours to do my shop!! I’ve tried numerous iPhones (brand new ones) thinking my older iPhone 12 could be the issue but it’s not. After about 10 minutes of using the app the phone (whatev…” (1★, v26.16.0, 2026-09-27, GB) - Fix in-use crashes and freezes: 44 of 194 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I don’t know what they’ve done to the app, after using it completely fine for a couple years over the last few months it’s constantly crashing. My phone overheats whilst using it (only app this happens with) and the app freezes constantly, it takes so long to do an order now havi…” (1★, v26.12.0, 2026-08-16, GB) - Fix login / account access: 14 of 194 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have a Tesco account so I downloaded the app. It refuses to sign me in and doesn't recognise my details. Have signed in using the exact same details on Chrome, Safari, Firefox and Opera in a laptop, no worries. So definitely the right details. But app still says no. Don't bothe…” (1★, v26.17.0, 2026-10-15, GB) - Ship the most requested feature: 13 of 194 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Not sure what you’ve done over the last year with the app Tesco, but it has made it frustrating to use the app, rather than simple like befofe. Please bring back the option to see your item minimised and in categories in your basket at minimum! Please also bring back current orde…” (3★, v26.17.0, 2026-10-09, GB) - Make trials and renewals transparent: 8 of 194 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I wouldn’t recommend their home delivery services. My order was cancelled just because I have not picked up my phone when the driver called (once) and I tried calling back immediately but received no reply, and my whole order was just cancelled with complete disregard to the inco…” (1★, v26.11.1, 2026-07-26, GB) - Cut battery / storage use: 8 of 194 1–3★ reviews. What to do: Check background activity, location use and cache size.
“Crashes every 5 minutes. Heats your phone up and drains your battery. Very laggy and often doesn’t respond to taps. Should pay customers to use this terrible app” (1★, v26.15.0, 2026-09-12, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.18.0 | 57 | 2.47★ | 67% |
| 26.17.0 | 27 | 1.56★ | 96% |
| 26.16.0 | 21 | 1.48★ | 95% |
| 26.15.1 | 12 | 1.67★ | 83% |
| 26.15.0 | 10 | 1.60★ | 100% |
| 26.14.1 | 31 | 1.97★ | 87% |
Versions with fewer than 5 reviews in the sample are left out.
Is Tesco Clubcard your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Tesco Plc or Apple.
More popular app reports
- Chase UK reviews (14% of 300 recent App Store reviews at 1–3★)
- KFC UK reviews (51% of 300 recent App Store reviews at 1–3★)
- M&S reviews (32% of 300 recent App Store reviews at 1–3★)
- Moneybox reviews (54% of 300 recent App Store reviews at 1–3★)
- Morrisons reviews (51% of 300 recent App Store reviews at 1–3★)
- Plum reviews (75% of 300 recent App Store reviews at 1–3★)
- Trading 212 reviews (24% of 300 recent App Store reviews at 1–3★)
- Waitrose reviews (74% of 300 recent App Store reviews at 1–3★)
Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports
FAQ
What do Tesco Clubcard users complain about most?
In 194 English-language 1–3★ App Store reviews from 2026-07-23 to 2026-10-22, the most-mentioned theme was bugs (32%) and the most-mentioned issue was “speed up loading” (55 reviews).
How many Tesco Clubcard App Store reviews are negative?
194 of 300 recent reviews (65%) gave 1–3 stars. Average rating in this sample: 2.69★.