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BlaBlaCar app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of BlaBlaCar : Bus, Train, Covoit (Travel, by Comuto) from 13 storefronts, dated 2026-10-09 to 2026-10-22. Average rating in this sample: 3.15★. Its all-time French App Store rating is 4.7★ from 438K ratings. 142 reviews contained a complaint; the biggest theme was bugs (49%).

Building a travel app? 142 of these BlaBlaCar reviews contained a complaint, led by bugs (49%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
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Complaint categories

CategoryReviewsShare of complaintsAvg severity (0–3)
Bugs7049%2.1
Feature requests5639%1.9
Pricing / subscription5237%2.1
Ads2719%1.9
UX / design2215%2.0
Performance118%2.2
Crashes / freezes75%2.5

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

  1. Reduce ad frequency and length: 26 complaining reviews, avg severity 1.9/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
    “I used this app for only 10 minutes, and I feel like I wasted my time on one of the absolute worst apps I’ve ever encountered. Out of those 10 minutes, I only actually used the app for 1 minute; the remaining 9 minutes were spent just watching and skipping ads…” (1★, v6.34.0, IN)
  2. Answer support requests: 20 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
    “Automatic review is not at all you don’t know what happened there you give automatic ratings. This is right step because i have faced because of automatic ratings i don’t have single negative ratings till now . I cancel my bookings because issue with drivers a…” (2★, v6.34.0, IN)
  3. Justify or adjust the price: 18 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
    “Prezzi folli! per tratte che non valgono assolutamente la cifra che chiedono” (1★, v6.34.0, IT)
  4. Fix notifications: 13 complaining reviews, avg severity 2.1/3. What to do: Check notification delivery and let users control frequency in settings.
    “A lot of bugs, constant app crashing, annoying push notifications without meaning, overarching the message blocking” (1★, v6.34.0, DE)
  5. Make trials and renewals transparent: 10 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
    “Além do pessimo atendimento eles não cancelam as viagens. Muito risco, usem outro app.” (1★, v6.34.0, BR)
  6. Simplify navigation: 10 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
    “Das Anbieten von Mitfahrten (die Eingabe der Adressen) ist sperrig. Korrigieren / löschen nicht zu finden. Eine Zusammenfassung VOR Veröffentlichung fehlt.” (3★, v6.34.0, DE)

Rating by app version (newest first)

VersionReviewsAvg starsShare with a complaint
6.35.0583.734%
6.34.01733.048%
6.33.0683.156%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in BlaBlaCar?

In 300 recent App Store reviews (2026-10-09 to 2026-10-22), the most common complaint theme was bugs (49% of complaining reviews), and the top specific issue was “reduce ad frequency and length” (26 reviews).

How many BlaBlaCar reviews are negative?

142 of 300 recent reviews (47%) contained a complaint. Average rating in this sample: 3.15★. Its all-time French App Store rating is 4.7★ from 438K ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Comuto.

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Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
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