Instagram on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Instagram (by Instagram) in the US store, dated 13 October 2026 to 14 October 2026. Average rating in this sample: 3.71★. Its all-time Google Play rating is 4.0★ from 169.5M ratings. 61 reviews (20%) contained a complaint; the biggest theme was bugs (82% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 179 | 60% |
| 4★ | 23 | 8% |
| 3★ | 7 | 2% |
| 2★ | 14 | 5% |
| 1★ | 77 | 26% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 50 | 82% | 2.3 |
| Feature requests | 8 | 13% | 1.5 |
| Performance | 8 | 13% | 2.2 |
| Ads | 6 | 10% | 2.1 |
| Crashes / freezes | 3 | 5% | 2.6 |
| UX / design | 3 | 5% | 1.5 |
| Pricing / subscription | 1 | 2% | 1.9 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 56 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have been experiencing major technical issues with Instagram lately. My account was suspended 2 days before, and while I attempted to appeal the decision, I now I'm completely locked out. Even the 'forgotten password' route fails, showing 'unable to log in,…” (1★, v451.0.0.53.80, 2026-10-13) - Reduce ad frequency and length: 5 complaining reviews, avg severity 2.2/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“each update it sucks more..video freeze..can not do 2x faster ..and commercials/adds if you try to skip they send private message like you are interested” (1★, v451.0.0.53.80, 2026-10-13) - Answer support requests: 4 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“horrible customer support i try to go get my old account back cause I got locked out of my account cause I don't have access to my authenticator app so I go to support and it's freaking Ai trying to help and to get a live agent a real person you have to login…” (1★, v451.0.0.53.80, 2026-10-14) - Speed up loading: 4 complaining reviews, avg severity 2.1/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“this app is indeed a very nice to be communicate, share your life, and more. but the thing that I had rate you this low is because when I try to change my highligcover it takes too long to load. noo not like normally long TOO LONG. and no it is not about my in…” (3★, v450.0.0.50.77, 2026-10-13) - Fix in-use crashes and freezes: 3 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I have two pages and when I try to go to my second page, the program hangs and exits.” (4★, v408.0.0.51.78, 2026-10-14)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-13 – 2026-10-14 | 2026-10-12 – 2026-10-22 |
| Avg stars in sample | 3.71★ | 2.60★ |
| Reviews with a complaint | 20% | 45% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Instagram App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 451.0.0.53.80 | 43 | 3.0 | 40% |
| 450.0.0.50.77 | 94 | 3.7 | 20% |
| 449.0.0.52.84 | 14 | 4.3 | 14% |
| 448.0.0.52.84 | 8 | 4.5 | 12% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Instagram or Google.
More Google Play complaint reports
- Facebook on Android (12% of 300 reviews with a complaint)
- Reddit on Android (25% of 300 reviews with a complaint)
- Threads on Android (14% of 300 reviews with a complaint)
- TikTok on Android (14% of 300 reviews with a complaint)
- Uber on Android (20% of 300 reviews with a complaint)
- Bumble on Android (49% of 300 reviews with a complaint)
- Character AI on Android (52% of 300 reviews with a complaint)
- YouTube on Android (37% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Instagram?
In the 300 newest US Google Play reviews (2026-10-13 to 2026-10-14), the most common complaint theme was bugs (82% of complaining reviews), and the top specific issue was “fix login / account access” (56 reviews).
How many Instagram Google Play reviews are negative?
61 of 300 recent reviews (20%) contained a complaint. Average rating in this sample: 3.71★.
Do iPhone or Android users complain more about Instagram?
In our samples, 20% of recent Google Play reviews and 45% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.