CapCut on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of CapCut - Video Editor (by Bytedance Pte. Ltd.) in the US store, dated 21 October 2026 to 23 October 2026. Average rating in this sample: 3.57★. Its all-time Google Play rating is 3.5★ from 13.1M ratings. 78 reviews (26%) contained a complaint; the biggest theme was bugs (58% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 165 | 55% |
| 4★ | 17 | 6% |
| 3★ | 20 | 7% |
| 2★ | 21 | 7% |
| 1★ | 77 | 26% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 45 | 58% | 2.3 |
| Pricing / subscription | 21 | 27% | 2.1 |
| Performance | 20 | 26% | 2.2 |
| Crashes / freezes | 14 | 18% | 2.6 |
| Feature requests | 12 | 15% | 1.6 |
| Ads | 8 | 10% | 2.2 |
| UX / design | 6 | 8% | 1.9 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 16 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“It was good while it was free but then it got to be too much money so I canceled it. I liked it as far as making AI things but 6 days free and then it becomes expensive and not worth it” (4★, v?, 2026-10-22) - Ease paywall pressure: 15 complaining reviews, avg severity 2.2/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“no download it okay cuz not free core effects and use is locked behind a paywallllllll and to to tooooooo many many manyyyyyy adsssss!!!!!!! I wish I could rate a negative 100 stars review.” (1★, v?, 2026-10-22) - Soften the redesign backlash: 12 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“so,aperently I read all the ratings and reviews on this app and realized how much it has changed so I just uninstalled it without even trying or knowing that the reviews were real imma go find another app bye new capcut I miss old capcut tho.” (1★, v?, 2026-10-22) - Speed up loading: 8 complaining reviews, avg severity 2.0/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“laggy and filled with bugs” (1★, v19.8.0, 2026-10-22) - Reduce ad frequency and length: 7 complaining reviews, avg severity 2.2/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Urdu writing is almost impossible. And the worse thing is lot of ads. On every click you have to watch the ads.” (1★, v19.7.0, 2026-10-22)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-21 – 2026-10-23 | 2026-09-25 – 2026-10-22 |
| Avg stars in sample | 3.57★ | 2.76★ |
| Reviews with a complaint | 26% | 53% |
| Biggest complaint theme | Bugs | Pricing / subscription |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
CapCut App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 19.9.0 | 10 | 2.7 | 70% |
| 19.8.0 | 68 | 3.1 | 43% |
| 19.7.0 | 20 | 3.4 | 30% |
| 19.6.0 | 9 | 3.2 | 11% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Bytedance Pte. Ltd. or Google.
More Google Play complaint reports
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- Uber Eats on Android (44% of 300 reviews with a complaint)
- Cash App on Android (15% of 300 reviews with a complaint)
- AliExpress on Android (49% of 300 reviews with a complaint)
- Telegram on Android (37% of 300 reviews with a complaint)
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All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in CapCut?
In the 300 newest US Google Play reviews (2026-10-21 to 2026-10-23), the most common complaint theme was bugs (58% of complaining reviews), and the top specific issue was “justify or adjust the price” (16 reviews).
How many CapCut Google Play reviews are negative?
78 of 300 recent reviews (26%) contained a complaint. Average rating in this sample: 3.57★.
Do iPhone or Android users complain more about CapCut?
In our samples, 26% of recent Google Play reviews and 53% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.