SHEIN on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of SHEIN-Shopping Online (by Roadget Business PTE. LTD.) in the US store, dated 21 October 2026 to 23 October 2026. Average rating in this sample: 4.13★. Its all-time Google Play rating is 4.8★ from 12.7M ratings. 40 reviews (13%) contained a complaint; the biggest theme was pricing / subscription (55% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 199 | 66% |
| 4★ | 33 | 11% |
| 3★ | 15 | 5% |
| 2★ | 15 | 5% |
| 1★ | 38 | 13% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 22 | 55% | 1.9 |
| Bugs | 14 | 35% | 2.1 |
| Feature requests | 6 | 15% | 1.7 |
| UX / design | 6 | 15% | 2.3 |
| Ads | 4 | 10% | 1.8 |
| Performance | 4 | 10% | 1.8 |
| Crashes / freezes | 1 | 2% | 2.2 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Improve content quality: 11 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I went back on their website after a bad experience in 2023 this time I was looking for some White barrel pants the perfect pants the wrong color when it was delivered it was apricot that was my mistake the first time I reordered the the White barrel pants I m…” (1★, v?, 2026-10-22) - Justify or adjust the price: 8 complaining reviews, avg severity 1.7/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I played one of their puppy games and worked so hard for 9 months straight, I wish I was kidding when I say 9 months but I'm not. This app is really shady and never worth it, The materials are cheap and always stupidly expensive.” (1★, v15.4.6, 2026-10-22) - Simplify navigation: 5 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“the app screen size using galaxy S20 phone dose not fit. i had hard time finding the buy botten and checkout botton since they are out side the frame” (1★, v14.7.8, 2026-10-22) - Answer support requests: 3 complaining reviews, avg severity 2.0/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“awful customer service” (1★, v?, 2026-10-22) - Ship the most requested feature: 3 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“No easy paisa and jazzcash option many people pay from these apps u are losing your customers plzzz bring emmm backkk 😭😭😭😭” (1★, v15.5.0, 2026-10-21)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-21 – 2026-10-23 | 2026-09-30 – 2026-10-22 |
| Avg stars in sample | 4.13★ | 3.78★ |
| Reviews with a complaint | 13% | 27% |
| Biggest complaint theme | Pricing / subscription | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
SHEIN App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 15.5.0 | 149 | 4.2 | 13% |
| 15.4.6 | 109 | 4.2 | 10% |
| 15.4.2 | 8 | 4.9 | 0% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Roadget Business PTE. LTD. or Google.
More Google Play complaint reports
- AliExpress on Android (49% of 300 reviews with a complaint)
- Amazon Shopping on Android (47% of 300 reviews with a complaint)
- Temu on Android (17% of 300 reviews with a complaint)
- Google Photos on Android (11% of 300 reviews with a complaint)
- Cash App on Android (15% of 300 reviews with a complaint)
- DeepSeek on Android (32% of 300 reviews with a complaint)
- Snapchat on Android (17% of 300 reviews with a complaint)
- Tinder on Android (39% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in SHEIN?
In the 300 newest US Google Play reviews (2026-10-21 to 2026-10-23), the most common complaint theme was pricing / subscription (55% of complaining reviews), and the top specific issue was “improve content quality” (11 reviews).
How many SHEIN Google Play reviews are negative?
40 of 300 recent reviews (13%) contained a complaint. Average rating in this sample: 4.13★.
Do iPhone or Android users complain more about SHEIN?
In our samples, 13% of recent Google Play reviews and 27% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.