Uber on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Uber: Rides, eats, hotels (by Uber Technologies, Inc.) in the US store, dated 22 October 2026 to 23 October 2026. Average rating in this sample: 3.81★. Its all-time Google Play rating is 4.7★ from 20.2M ratings. 61 reviews (20%) contained a complaint; the biggest theme was pricing / subscription (66% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 198 | 66% |
| 4★ | 10 | 3% |
| 3★ | 7 | 2% |
| 2★ | 7 | 2% |
| 1★ | 78 | 26% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 40 | 66% | 2.4 |
| Bugs | 21 | 34% | 2.3 |
| Performance | 12 | 20% | 2.2 |
| Feature requests | 10 | 16% | 2.0 |
| Crashes / freezes | 3 | 5% | 2.3 |
| UX / design | 3 | 5% | 2.0 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 22 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“very much a scam they double the price of absolutely everything so you think your getting a discount but in reality your getting ripped tf off and charged way more than by ordering online honestly only good if your down bad and need a ride or some fast expensi…” (1★, v4.652.10004, 2026-10-23) - Make trials and renewals transparent: 20 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“They actually charged me $10.51 for canceling a scheduled ride 30 minutes prior!!!!! The woman hadn't even started driving. They refused to even look into it so no more Uber EVER!!!!! Deleted account, uninstalled App. Using Lyft from now on... THIEVES!” (1★, v4.617.10003, 2026-10-22) - Answer support requests: 17 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Terrible Customer Support My first Uber experience will be my last. Two days of repeated follow-ups, generic replies, and no clear resolution. My ₹740 Uber Wallet balance remains unresolved. Extremely disappointing service.” (1★, v?, 2026-10-22) - Ship the most requested feature: 4 complaining reviews, avg severity 1.8/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“There should be an option to block a driver. If we cancel a trip because of an argument over extra charges, having that same driver assigned to us next time feels like a safety threat.” (1★, v?, 2026-10-22) - Fix in-use crashes and freezes: 2 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Payment method stuck forever even in 5g connectivity. Couldn't book Uber shuttle despite multiple attempts. App stuck after payment selection page. Buffering forever. Other features of the app are usable though, but this feature makes it unusable for booking s…” (5★, v?, 2026-10-22)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-22 – 2026-10-23 | 2026-10-13 – 2026-10-22 |
| Avg stars in sample | 3.81★ | 3.86★ |
| Reviews with a complaint | 20% | 24% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Uber App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.653.10004 | 169 | 4.0 | 17% |
| 4.652.10004 | 48 | 4.1 | 21% |
| 4.651.10003 | 12 | 3.6 | 33% |
| 4.650.10003 | 5 | 3.4 | 0% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Uber Technologies, Inc. or Google.
More Google Play complaint reports
- Waze on Android (21% of 300 reviews with a complaint)
- Reddit on Android (25% of 300 reviews with a complaint)
- Threads on Android (14% of 300 reviews with a complaint)
- Netflix on Android (18% of 300 reviews with a complaint)
- SHEIN on Android (13% of 300 reviews with a complaint)
- AliExpress on Android (49% of 300 reviews with a complaint)
- TikTok on Android (14% of 300 reviews with a complaint)
- Facebook on Android (12% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Uber?
In the 300 newest US Google Play reviews (2026-10-22 to 2026-10-23), the most common complaint theme was pricing / subscription (66% of complaining reviews), and the top specific issue was “justify or adjust the price” (22 reviews).
How many Uber Google Play reviews are negative?
61 of 300 recent reviews (20%) contained a complaint. Average rating in this sample: 3.81★.
Do iPhone or Android users complain more about Uber?
In our samples, 20% of recent Google Play reviews and 24% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.