Temu on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Temu: Shop Like a Billionaire (by Temu) in the US store, dated 22 October 2026 to 23 October 2026. Average rating in this sample: 3.87★. Its all-time Google Play rating is 4.4★ from 13.1M ratings. 50 reviews (17%) contained a complaint; the biggest theme was pricing / subscription (62% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 180 | 60% |
| 4★ | 31 | 10% |
| 3★ | 18 | 6% |
| 2★ | 12 | 4% |
| 1★ | 59 | 20% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 31 | 62% | 2.1 |
| Bugs | 12 | 24% | 2.2 |
| Ads | 8 | 16% | 2.2 |
| UX / design | 6 | 12% | 2.0 |
| Feature requests | 5 | 10% | 1.8 |
| Performance | 2 | 4% | 2.1 |
| Crashes / freezes | 1 | 2% | 2.1 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Improve content quality: 19 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“It SUCKS! They don't help when you reach out, they send incorrect items, they have incorrect item descriptions and they're becoming increasingly frustrating to even try to shop with. If I could. I would leave a zero star rating.” (1★, v4.91.0, 2026-10-22) - Justify or adjust the price: 16 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“1 star - Bait pricing SCAM. Toy pistol listed 88.99 SEK. At checkout says 100 SEK min for non-local items, so I added item to reach 100 SEK. Then min jumps to 310 SEK for first orders. Hidden 3€ fee PER different item + VAT + import charges only at final check…” (1★, v4.91.0, 2026-10-22) - Answer support requests: 9 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I was the victim of a fraudulent transaction, and unfortunately, I received no real assistance or support from your side when I needed it most. I am extremely disappointed with the way my case has been handled. I genuinely feel that you have failed me as a cus…” (1★, v4.91.0, 2026-10-22) - Reduce ad frequency and length: 7 complaining reviews, avg severity 2.2/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Nothing against Temu, but the ads are just unbearable. Hey, I don't want Temu, so STOP THE AD POP-UPS!! SERIOUSLY! That's one of the reasons why I don't want it, at all! Other reason? Weather the advertisements of the ads area a lie, or Temu operates untrustwo…” (1★, v?, 2026-10-22) - Make trials and renewals transparent: 6 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I am not going to use this App anymore because the order i originally made came separately and I was charged and than charged 2 more times for different costs of things that didn't send together.” (1★, v4.91.0, 2026-10-23)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-22 – 2026-10-23 | 2026-10-06 – 2026-10-22 |
| Avg stars in sample | 3.87★ | 3.43★ |
| Reviews with a complaint | 17% | 30% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Temu App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.91.0 | 148 | 4.1 | 16% |
| 4.90.0 | 25 | 4.1 | 16% |
| 4.89.0 | 24 | 4.2 | 4% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Temu or Google.
More Google Play complaint reports
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All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Temu?
In the 300 newest US Google Play reviews (2026-10-22 to 2026-10-23), the most common complaint theme was pricing / subscription (62% of complaining reviews), and the top specific issue was “improve content quality” (19 reviews).
How many Temu Google Play reviews are negative?
50 of 300 recent reviews (17%) contained a complaint. Average rating in this sample: 3.87★.
Do iPhone or Android users complain more about Temu?
In our samples, 17% of recent Google Play reviews and 30% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.