Amazon Alexa reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Amazon Alexa (by AMZN Mobile LLC) from 12 storefronts, dated 13 October 2026 to 22 October 2026. Average rating in this sample: 2.20★. All-time App Store rating: 4.5★ from 5.9M ratings. 223 reviews (74%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 59 | 20% |
| 4★ | 18 | 6% |
| 3★ | 17 | 6% |
| 2★ | 37 | 12% |
| 1★ | 169 | 56% |
What 1–3★ reviews mention
142 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 32 | 23% |
| UX / design | 20 | 14% |
| Feature requests | 10 | 7% |
| Performance | 9 | 6% |
| Pricing / subscription | 6 | 4% |
| Crashes / freezes | 5 | 4% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 8 of 142 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The absolute worst app I have. I've been on iPhone sincer the original. The Alexa app is by far the slowest and most tedious app too use. We have a few hundred smart devices and it use first that the app is loading every single device and device config at load time. This makes na…” (1★, v2.2.778089.0, 2026-10-21, US) - Simplify navigation: 8 of 142 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Dunno why 'users say it's easy to use' as features are hard to find. Spent 10 mind trying to add a photo before giving up” (1★, v2.2.776301.0, 2026-10-15, GB) - Stop data / progress loss: 6 of 142 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Came to my Alexa app to check my shopping list and I see all of my Amazon lists. We are talking 30 lists from my Amazon account. NIGHTMARE!! my Amazon account now has all of my shopping lists from my Alexa app. STOP IT! You tech idiots need to give us the option to choose. I HATE…” (1★, v2.2.778089.0, 2026-10-19, US) - Fix in-use crashes and freezes: 5 of 142 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The mobile app is quite unstable. It crashes during voice id setup, hangs during smart home device addition. Poor compatibility with Ikea sensors. Someone needs to really do the proper QA. I was expecting the updated app with revamped UI to work better as previous one was a real…” (1★, v2.2.776301.0, 2026-10-16, IN) - Fix features broken by the latest update: 4 of 142 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Nothing in the app matches the AI help descriptions and it is impossible to find anything. Ridiculous that Audible, which is owned by Amazon, no longer works and cannot be found vial a search because the AI returns results for every Alexa prompt that is “audible”/ can be heard- s…” (1★, v2.2.778089.0, 2026-10-21, US) - Rethink usage limits: 4 of 142 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“The Alexa app isn’t reliable at all. Keeps dropping devices and speaks up when not asked any questions. She doesn’t know a lot so very limited data. USA have reported on Alexa listening into customers privacy. Canada needs to go after Alexa and Amazon for their data protection…” (1★, v2.2.779446.0, 2026-10-22, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.2.779446.0 | 38 | 2.08★ | 79% |
| 2.2.778089.0 | 103 | 1.89★ | 81% |
| 2.2.776301.0 | 159 | 2.43★ | 69% |
Versions with fewer than 5 reviews in the sample are left out.
Is Amazon Alexa your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 12 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with AMZN Mobile LLC or Apple.
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FAQ
What do Amazon Alexa users complain about most?
In 142 English-language 1–3★ App Store reviews from 2026-10-13 to 2026-10-22, the most-mentioned theme was bugs (23%) and the most-mentioned issue was “speed up loading” (8 reviews).
How many Amazon Alexa App Store reviews are negative?
223 of 300 recent reviews (74%) gave 1–3 stars. Average rating in this sample: 2.20★.