Google Play Reply to Reviews API: list and reply to reviews

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The Reply to Reviews API lets you read and answer Google Play reviews from your own support tools. Everything below is from Google's API guide.

Access

• Authorise with an OAuth client or a service account that has the "Reply to reviews" permission (Google Play Developer API: Reply to Reviews).
• The API covers production versions of your app only, and only reviews that include a comment (Google Play Developer API: Reply to Reviews).

List reviews

GET https://www.googleapis.com/androidpublisher/v3/applications/{packageName}/reviews?maxResults=100&translationLanguage=en

• 10 reviews per page by default, up to 100 with maxResults. Use tokenPagination.nextPageToken as token for the next page.
• Only reviews created or modified in the last week are returned. For older reviews, download the CSV from Play Console.
• If a review has a title, title and body are in one text field, separated by a tab.
• Your existing reply is the second element of comments, as developerComment.

Single review: GET …/reviews/{reviewId}. All from Google Play Developer API: Reply to Reviews.

Reply

POST https://www.googleapis.com/androidpublisher/v3/applications/{packageName}/reviews/{reviewId}:reply
Content-Type: application/json

{"replyText": "Thanks, Sam. 4.2.1 fixes the sync bug. If it still fails, email support@yourapp.com."}

• replyText: at most 350 characters, plain text. Well-formed HTML tags are removed and not counted.
• Errors: 400 when the reply is too long or missing, 404 when the review doesn't exist.
• Quotas per app: 200 GET requests per hour and 2,000 POST requests per day. You can ask Google for more.

All from Google Play Developer API: Reply to Reviews.

Notifications and automation

The user is notified after your first reply to a new or updated review. Updating your reply alone doesn't notify them. Google discourages automated replies that you intend to update manually later (Google Play Developer API: Reply to Reviews). Replies must follow the Developer Comment Posting Policy (Play Console Help: View and analyze your app's ratings and reviews).

Sources

• Google Play Developer API: Reply to Reviews
• Play Console Help: View and analyze your app's ratings and reviews

Related guides

• Google Play review replies: policy and the 350-character limit
• App Store Connect API: read and respond to customer reviews
• App review response templates for bugs, pricing, login and crashes
• All app developer guides

Questions

Can the Google Play API return all my reviews?

No. It returns only reviews created or modified in the last week. Google says to download the CSV from Play Console for older reviews.

What are the Reply to Reviews API quotas?

200 GET requests per hour and 2,000 POST requests per day, per app. Google accepts requests for higher quotas.

What permission does the service account need?

The "Reply to reviews" permission in Play Console.

What does a 400 error from reviews.reply mean?

The replyText is missing or longer than 350 characters.