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Temu vs SHEIN: which app has fewer problems?

We compared 300 recent App Store reviews of Temu and 300 recent App Store reviews of SHEIN, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). SHEIN has the fewest complaints overall: 27% of its recent reviews contain a complaint, vs 30% for Temu.

Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Temu	4.7★	2.2M	3.43★	300	30%	2026-10-06 – 2026-10-22 (17 d)
SHEIN	4.7★	4M	3.78★	300	27%	2026-09-30 – 2026-10-22 (23 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Temu	SHEIN
Bugs	5% (16)	14% (43)
Crashes / freezes	0% (1)	7% (21)
Performance	2% (6)	3% (8)
UX / design	9% (27)	3% (8)
Pricing / subscription	18% (54)	12% (37)
Ads	7% (20)	1% (4)
Feature requests	4% (11)	3% (9)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, SHEIN has the lowest share of reviews with a complaint (27%) and Temu the highest (30%). The biggest single difference is in bug complaints: 14% of SHEIN reviews mention them, vs 5% for Temu. Each app's own biggest complaint theme: Temu, pricing / subscription (54 reviews); SHEIN, bugs (43 reviews). Average star rating in the samples ranges from 3.43★ (Temu) to 3.78★ (SHEIN). Time span of each sample: Temu 17 days (2026-10-06 to 2026-10-22); SHEIN 23 days (2026-09-30 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like.

Fewer bug problems: Temu, 5% of its reviews vs 14% for SHEIN.
Fewer crash and freeze problems: Temu, 0% of its reviews vs 7% for SHEIN.
Performance (slowness, battery, storage) complaints: roughly tied (Temu 2%, SHEIN 3% of reviews).
Fewer UX / design problems: SHEIN, 3% of its reviews vs 9% for Temu.
Fewer pricing and subscription problems: SHEIN, 12% of its reviews vs 18% for Temu.
Fewer ad problems: SHEIN, 1% of its reviews vs 7% for Temu.
Feature-request complaints: roughly tied (Temu 4%, SHEIN 3% of reviews).

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Temu

Justify or adjust the price (18 reviews, severity 2.0/3)
Reduce ad frequency and length (17 reviews, severity 2.1/3)
Simplify navigation (16 reviews, severity 2.2/3)

Biggest theme: pricing / subscription. Free PDF

SHEIN

Fix crash on launch (19 reviews, severity 2.9/3)
Answer support requests (13 reviews, severity 2.2/3)
Justify or adjust the price (14 reviews, severity 1.8/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Temu or SHEIN?

In the most recent App Store reviews we analysed, SHEIN had the lowest share of reviews with a complaint (27% of 300) and Temu the highest (30% of 300). Temu: 91 of 300; SHEIN: 80 of 300.

Which has fewer bug complaints: Temu or SHEIN?

Temu. Temu: 16 of 300 recent reviews (5%); SHEIN: 43 of 300 recent reviews (14%).

Which has fewer crash and freeze complaints: Temu or SHEIN?

Temu. Temu: 1 of 300 recent reviews (0%); SHEIN: 21 of 300 recent reviews (7%).

Which has fewer pricing and subscription complaints: Temu or SHEIN?

SHEIN. Temu: 54 of 300 recent reviews (18%); SHEIN: 37 of 300 recent reviews (12%).

Which has fewer ad complaints: Temu or SHEIN?

SHEIN. Temu: 20 of 300 recent reviews (7%); SHEIN: 4 of 300 recent reviews (1%).

Which is rated higher on the App Store: Temu or SHEIN?

All-time US App Store ratings: Temu 4.7★ from 2.2M ratings; SHEIN 4.7★ from 4M ratings. SHEIN is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Temu vs SHEIN data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Temu: 300 reviews over 17 days (2026-10-06 to 2026-10-22); SHEIN: 300 reviews over 23 days (2026-09-30 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Temu and SHEIN?

Temu: pricing / subscription (54 of 300 reviews), top-ranked fix: “justify or adjust the price”; SHEIN: bugs (43 of 300 reviews), top-ranked fix: “fix crash on launch”.

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