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DoorDash vs Uber Eats: which app has fewer problems?

We compared 300 recent App Store reviews of DoorDash and 300 recent App Store reviews of Uber Eats, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). DoorDash has the fewest complaints overall: 53% of its recent reviews contain a complaint, vs 56% for Uber Eats.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
DoorDash	4.8★	23.5M	2.65★	300	53%	2023-09-18 – 2026-10-22 (1131 d)
Uber Eats	4.8★	10.9M	2.21★	300	56%	2026-10-10 – 2026-10-22 (13 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	DoorDash	Uber Eats
Bugs	13% (39)	15% (46)
Crashes / freezes	0% (1)	1% (3)
Performance	5% (15)	9% (28)
UX / design	4% (13)	5% (15)
Pricing / subscription	38% (113)	41% (124)
Ads	1% (3)	0% (0)
Feature requests	11% (32)	8% (23)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, DoorDash has the lowest share of reviews with a complaint (53%) and Uber Eats the highest (56%). The biggest single difference is in performance (slowness, battery, storage) complaints: 9% of Uber Eats reviews mention them, vs 5% for DoorDash. Each app's own biggest complaint theme: DoorDash, pricing / subscription (113 reviews); Uber Eats, pricing / subscription (124 reviews). Average star rating in the samples ranges from 2.21★ (Uber Eats) to 2.65★ (DoorDash). Time span of each sample: DoorDash 1131 days (2023-09-18 to 2026-10-22); Uber Eats 13 days (2026-10-10 to 2026-10-22). Because Uber Eats's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Bug complaints: roughly tied (DoorDash 13%, Uber Eats 15% of reviews).
Crash and freeze complaints: roughly tied (DoorDash 0%, Uber Eats 1% of reviews).
Fewer performance (slowness, battery, storage) problems: DoorDash, 5% of its reviews vs 9% for Uber Eats.
UX / design complaints: roughly tied (DoorDash 4%, Uber Eats 5% of reviews).
Fewer pricing and subscription problems: DoorDash, 38% of its reviews vs 41% for Uber Eats.
Ad complaints: roughly tied (DoorDash 1%, Uber Eats 0% of reviews).
Fewest feature requests: Uber Eats, 8% of its reviews vs 11% for DoorDash.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

DoorDash

Answer support requests (74 reviews, severity 2.3/3)
Justify or adjust the price (40 reviews, severity 1.9/3)
Make trials and renewals transparent (21 reviews, severity 2.1/3)

Biggest theme: pricing / subscription. Free PDF

Uber Eats

Answer support requests (92 reviews, severity 2.3/3)
Justify or adjust the price (45 reviews, severity 2.2/3)
Make trials and renewals transparent (34 reviews, severity 2.2/3)

Biggest theme: pricing / subscription. Free PDF

FAQ

Which has fewer problems overall: DoorDash or Uber Eats?

In the most recent App Store reviews we analysed, DoorDash had the lowest share of reviews with a complaint (53% of 300) and Uber Eats the highest (56% of 300). DoorDash: 158 of 300; Uber Eats: 167 of 300.

Which has fewer bug complaints: DoorDash or Uber Eats?

In our samples they are roughly tied: DoorDash: 39 of 300 recent reviews (13%); Uber Eats: 46 of 300 recent reviews (15%).

Which has fewer crash and freeze complaints: DoorDash or Uber Eats?

In our samples they are roughly tied: DoorDash: 1 of 300 recent reviews (0%); Uber Eats: 3 of 300 recent reviews (1%).

Which has fewer pricing and subscription complaints: DoorDash or Uber Eats?

DoorDash. DoorDash: 113 of 300 recent reviews (38%); Uber Eats: 124 of 300 recent reviews (41%).

Which has fewer ad complaints: DoorDash or Uber Eats?

In our samples they are roughly tied: DoorDash: 3 of 300 recent reviews (1%); Uber Eats: 0 of 300 recent reviews (0%).

Which is rated higher on the App Store: DoorDash or Uber Eats?

All-time US App Store ratings: DoorDash 4.8★ from 23.5M ratings; Uber Eats 4.8★ from 10.9M ratings. Uber Eats is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this DoorDash vs Uber Eats data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): DoorDash: 300 reviews over 1131 days (2023-09-18 to 2026-10-22); Uber Eats: 300 reviews over 13 days (2026-10-10 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about DoorDash and Uber Eats?

DoorDash: pricing / subscription (113 of 300 reviews), top-ranked fix: “answer support requests”; Uber Eats: pricing / subscription (124 of 300 reviews), top-ranked fix: “answer support requests”.

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