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Uber Eats vs Deliveroo vs Just Eat: which app has fewer problems?
We compared 300 recent App Store reviews of Uber Eats, 300 recent App Store reviews of Deliveroo and 300 recent App Store reviews of Just Eat, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Just Eat has the fewest complaints overall: 40% of its recent reviews contain a complaint, vs 56% for Uber Eats and 52% for Deliveroo.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Uber Eats | 4.8★ | 10.9M | 2.21★ | 300 | 56% | 2026-10-10 – 2026-10-22 (13 d) |
| Deliveroo | 4.6★ | 207K | 2.08★ | 300 | 52% | 2021-08-12 – 2026-10-22 (1898 d) |
| Just Eat | 4.7★ | 9,918 | 2.88★ | 300 | 40% | 2020-09-20 – 2026-10-22 (2224 d) |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Uber Eats | Deliveroo | Just Eat |
|---|---|---|---|
| Bugs | 15% (46) | 16% (47) | 13% (40) |
| Crashes / freezes | 1% (3) | 1% (4) | 0% (0) |
| Performance | 9% (28) | 15% (44) | 4% (13) |
| UX / design | 5% (15) | 5% (14) | 3% (10) |
| Pricing / subscription | 41% (124) | 28% (83) | 29% (86) |
| Ads | 0% (0) | 1% (2) | 0% (1) |
| Feature requests | 8% (23) | 8% (25) | 8% (23) |
Verdict: which one has fewer problems?
Across the latest 900 App Store reviews we collected, Just Eat has the lowest share of reviews with a complaint (40%) and Uber Eats the highest (56%). The biggest single difference is in pricing and subscription complaints: 41% of Uber Eats reviews mention them, vs 28% for Deliveroo. Each app's own biggest complaint theme: Uber Eats, pricing / subscription (124 reviews); Deliveroo, pricing / subscription (83 reviews); Just Eat, pricing / subscription (86 reviews). Average star rating in the samples ranges from 2.08★ (Deliveroo) to 2.88★ (Just Eat). Time span of each sample: Uber Eats 13 days (2026-10-10 to 2026-10-22); Deliveroo 1898 days (2021-08-12 to 2026-10-22); Just Eat 2224 days (2020-09-20 to 2026-10-22). Because Uber Eats's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.
- Bug complaints: roughly tied (Uber Eats 15%, Deliveroo 16%, Just Eat 13% of reviews).
- Crash and freeze complaints: roughly tied (Uber Eats 1%, Deliveroo 1%, Just Eat 0% of reviews).
- Fewer performance (slowness, battery, storage) problems: Just Eat, 4% of its reviews vs 15% for Deliveroo.
- UX / design complaints: roughly tied (Uber Eats 5%, Deliveroo 5%, Just Eat 3% of reviews).
- Fewer pricing and subscription problems: Deliveroo, 28% of its reviews vs 41% for Uber Eats.
- Ad complaints: roughly tied (Uber Eats 0%, Deliveroo 1%, Just Eat 0% of reviews).
- Feature-request complaints: roughly tied (Uber Eats 8%, Deliveroo 8%, Just Eat 8% of reviews).
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Uber Eats
- Answer support requests (92 reviews, severity 2.3/3)
- Justify or adjust the price (45 reviews, severity 2.2/3)
- Make trials and renewals transparent (34 reviews, severity 2.2/3)
Biggest theme: pricing / subscription. Free PDF
FAQ
Which has fewer problems overall: Uber Eats, Deliveroo or Just Eat?
In the most recent App Store reviews we analysed, Just Eat had the lowest share of reviews with a complaint (40% of 300) and Uber Eats the highest (56% of 300). Uber Eats: 167 of 300; Deliveroo: 156 of 300; Just Eat: 121 of 300.
Which has fewer bug complaints: Uber Eats, Deliveroo or Just Eat?
In our samples they are roughly tied: Uber Eats: 46 of 300 recent reviews (15%); Deliveroo: 47 of 300 recent reviews (16%); Just Eat: 40 of 300 recent reviews (13%).
Which has fewer crash and freeze complaints: Uber Eats, Deliveroo or Just Eat?
In our samples they are roughly tied: Uber Eats: 3 of 300 recent reviews (1%); Deliveroo: 4 of 300 recent reviews (1%); Just Eat: 0 of 300 recent reviews (0%).
Which has fewer pricing and subscription complaints: Uber Eats, Deliveroo or Just Eat?
Deliveroo. Uber Eats: 124 of 300 recent reviews (41%); Deliveroo: 83 of 300 recent reviews (28%); Just Eat: 86 of 300 recent reviews (29%).
Which has fewer ad complaints: Uber Eats, Deliveroo or Just Eat?
In our samples they are roughly tied: Uber Eats: 0 of 300 recent reviews (0%); Deliveroo: 2 of 300 recent reviews (1%); Just Eat: 1 of 300 recent reviews (0%).
Which is rated higher on the App Store: Uber Eats, Deliveroo or Just Eat?
All-time US App Store ratings: Uber Eats 4.8★ from 10.9M ratings; Deliveroo 4.6★ from 207K ratings; Just Eat 4.7★ from 9,918 ratings. Uber Eats is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
How recent is this Uber Eats vs Deliveroo vs Just Eat data?
Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Uber Eats: 300 reviews over 13 days (2026-10-10 to 2026-10-22); Deliveroo: 300 reviews over 1898 days (2021-08-12 to 2026-10-22); Just Eat: 300 reviews over 2224 days (2020-09-20 to 2026-10-22). It is a snapshot of current problems, not all-time quality.
What is the most common complaint about Uber Eats, Deliveroo and Just Eat?
Uber Eats: pricing / subscription (124 of 300 reviews), top-ranked fix: “answer support requests”; Deliveroo: pricing / subscription (83 of 300 reviews), top-ranked fix: “answer support requests”; Just Eat: pricing / subscription (86 of 300 reviews), top-ranked fix: “answer support requests”.
Full reports
- Uber Eats reviews: top complaints and what users want fixed
- Deliveroo reviews: top complaints and what users want fixed
- Just Eat reviews: top complaints and what users want fixed
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