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Airbnb vs Booking.com vs Expedia: which app has fewer problems?
We compared 300 recent App Store reviews of Airbnb, 300 recent App Store reviews of Booking.com and 300 recent App Store reviews of Expedia, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Booking.com has the fewest complaints overall: 29% of its recent reviews contain a complaint, vs 57% for Airbnb and 37% for Expedia.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Airbnb | 4.8★ | 703K | 1.5★ | 300 | 57% | 2026-03-16 – 2026-10-22 |
| Booking.com | 4.8★ | 2.2M | 3.21★ | 300 | 29% | 2026-08-29 – 2026-10-22 |
| Expedia | 4.8★ | 6M | 2.96★ | 300 | 37% | 2026-08-18 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Airbnb | Booking.com | Expedia |
|---|---|---|---|
| Bugs | 23% (69) | 9% (26) | 12% (36) |
| Crashes / freezes | 4% (11) | 1% (4) | 2% (6) |
| Performance | 1% (4) | 2% (5) | 3% (8) |
| UX / design | 8% (23) | 3% (8) | 4% (13) |
| Pricing / subscription | 30% (91) | 21% (62) | 24% (73) |
| Ads | 0% (1) | 0% (0) | 0% (0) |
| Feature requests | 14% (41) | 4% (13) | 7% (21) |
Verdict: which one has fewer problems?
- Fewer bug problems: Booking.com, 9% of its reviews vs 23% for Airbnb.
- Crash and freeze complaints: roughly tied (Airbnb 4%, Booking.com 1%, Expedia 2% of reviews).
- Performance (slowness, battery, storage) complaints: roughly tied (Airbnb 1%, Booking.com 2%, Expedia 3% of reviews).
- Fewer UX / design problems: Booking.com, 3% of its reviews vs 8% for Airbnb.
- Fewer pricing and subscription problems: Booking.com, 21% of its reviews vs 30% for Airbnb.
- Ad complaints: roughly tied (Airbnb 0%, Booking.com 0%, Expedia 0% of reviews).
- Fewest feature requests: Booking.com, 4% of its reviews vs 14% for Airbnb.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Airbnb
- Answer support requests (113 reviews, severity 2.4/3)
- Soften the redesign backlash (28 reviews, severity 2.4/3)
- Fix login / account access (19 reviews, severity 2.6/3)
Biggest theme: pricing / subscription. Free PDF
Booking.com
- Answer support requests (77 reviews, severity 2.3/3)
- Make trials and renewals transparent (21 reviews, severity 2.2/3)
- Improve content quality (13 reviews, severity 2.2/3)
Biggest theme: pricing / subscription. Free PDF
FAQ
Which has fewer problems overall: Airbnb, Booking.com or Expedia?
In the most recent App Store reviews we analysed, Booking.com had the lowest share of reviews with a complaint (29% of 300) and Airbnb the highest (57% of 300). Airbnb: 171 of 300; Booking.com: 86 of 300; Expedia: 112 of 300.
Which has fewer bug complaints: Airbnb, Booking.com or Expedia?
Booking.com. Airbnb: 69 of 300 recent reviews (23%); Booking.com: 26 of 300 recent reviews (9%); Expedia: 36 of 300 recent reviews (12%).
Which has fewer crash and freeze complaints: Airbnb, Booking.com or Expedia?
In our samples they are roughly tied: Airbnb: 11 of 300 recent reviews (4%); Booking.com: 4 of 300 recent reviews (1%); Expedia: 6 of 300 recent reviews (2%).
Which has fewer pricing and subscription complaints: Airbnb, Booking.com or Expedia?
Booking.com. Airbnb: 91 of 300 recent reviews (30%); Booking.com: 62 of 300 recent reviews (21%); Expedia: 73 of 300 recent reviews (24%).
Which has fewer ad complaints: Airbnb, Booking.com or Expedia?
In our samples they are roughly tied: Airbnb: 1 of 300 recent reviews (0%); Booking.com: 0 of 300 recent reviews (0%); Expedia: 0 of 300 recent reviews (0%).
Which is rated higher on the App Store: Airbnb, Booking.com or Expedia?
All-time US App Store ratings: Airbnb 4.8★ from 703K ratings; Booking.com 4.8★ from 2.2M ratings; Expedia 4.8★ from 6M ratings. Booking.com is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- Airbnb reviews: top complaints and what users want fixed
- Booking.com reviews: top complaints and what users want fixed
- Expedia reviews: top complaints and what users want fixed
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