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Apple Music app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Apple Music (Music, by Apple) from 3 storefronts, dated 2026-09-01 to 2026-10-22. Average rating in this sample: 4.04★. Its all-time US App Store rating is 4.9★ from 3.2M ratings. 68 reviews contained a complaint; the biggest theme was bugs (66%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 45 | 66% | 2.3 |
| Feature requests | 33 | 49% | 2.0 |
| Pricing / subscription | 19 | 28% | 2.4 |
| UX / design | 19 | 28% | 2.0 |
| Performance | 8 | 12% | 2.6 |
| Crashes / freezes | 6 | 9% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Stop data / progress loss: 16 complaining reviews, avg severity 2.3/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I cannot find a way to stop this app from resetting a listening session. I start a playlist, from within the app I play it to a HomePod mini. If I don’t remember to send the music back to iPhone when I pause, it’ll reset back to the exact moment when I moved t…” (1★, v3.8, US) - Improve content quality: 16 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Plays the wrong song 100% of the time, when requested via Siri” (1★, v3.8, GB) - Simplify navigation: 9 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The only reason this is a 5-star review is so it sits at the top to hopefully get more recognition and help the developers actually see it, because this app has a crazy amount of potential to be what Apple wants it to be, but they are missing the mark by a mil…” (5★, v3.8, US) - Soften the redesign backlash: 10 complaining reviews, avg severity 1.8/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Title says it all. Get rid of the New and Radio tabs that I never use and don't ever want to use. Let me use the app like the original days when it wasn't monetized with junk.” (2★, v3.8, US) - Justify or adjust the price: 6 complaining reviews, avg severity 2.6/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Apple Music is extremely disappointing. Their subscription prices are already frustrating, and they don’t offer a student subscription that works for everyone. What makes it worse is that once your subscription expires, they won’t even let you access your play…” (1★, v3.8, CA) - Ship the most requested feature: 9 complaining reviews, avg severity 1.5/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Since switching from Android to iPhone, I can't hear my music apps Pandora and Spotify properly. It seems Apple wants us to only use Apple Music... and if that's what they want, then they should fix the stations we create, just like the other apps Pandora and…” (3★, v3.8, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.8 | 259 | 4.1 | 22% |
| 2.9 | 41 | 3.5 | 29% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Apple Music?
In 300 recent App Store reviews (2026-09-01 to 2026-10-22), the most common complaint theme was bugs (66% of complaining reviews), and the top specific issue was “stop data / progress loss” (16 reviews).
How many Apple Music reviews are negative?
68 of 300 recent reviews (23%) contained a complaint. Average rating in this sample: 4.04★. Its all-time US App Store rating is 4.9★ from 3.2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Apple.
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