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PayPal app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of PayPal - Pay, Send, Save (Payments, by PayPal, Inc.) from 3 storefronts, dated 2026-05-30 to 2026-10-22. Average rating in this sample: 1.61★. Its all-time US App Store rating is 4.8★ from 6.3M ratings. 237 reviews contained a complaint; the biggest theme was bugs (50%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 119 | 50% | 2.5 |
| UX / design | 96 | 41% | 2.1 |
| Pricing / subscription | 65 | 27% | 2.4 |
| Feature requests | 54 | 23% | 2.2 |
| Performance | 42 | 18% | 2.5 |
| Crashes / freezes | 29 | 12% | 2.6 |
| Ads | 28 | 12% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 74 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’ve had a PayPal account for years, mostly using it as a buffer so I don’t have to enter my actual card details on sketchy or unfamiliar websites. The standard checkout button works fine. But trying to use PayPal Credit to finance an online purchase on your p…” (1★, v10.2.1, GB) - Soften the redesign backlash: 87 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Paypal has recently changed the format from a clear and simple design to one that is cluttered with ads, ugly, and time-consuming to navigate. It’s truly awful. I’ve been using Paypal for 5 years, but after this “update” I’m just about done with them. My sugge…” (1★, v10.8.0, US) - Answer support requests: 57 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Horrible services. they keep automatically charging me for payments. I did not make one trying to contact customer service got absolutely no response saying it was entirely my fault and nothing has happened to my account. I am forced to pay back all this money…” (1★, v10.8.0, CA) - Simplify navigation: 61 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“A great App, once you get used to it and find out where things are. It’s not intuitive for new users at all, in fact people I support who are new to IT and using Apps can find it very difficult to navigate on their own, without getting extra help. Just a simpl…” (4★, v10.2.0, GB) - Fix features broken by the latest update: 30 complaining reviews, avg severity 2.2/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The new app is riddled with AI that does not understand basic query like how to split a purchase after the fact. I used to easily split a transaction from that activity by clicking on a “split transaction “ link after it was paid, requesting payment from one o…” (2★, v10.8.0, US) - Ship the most requested feature: 26 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Not entirely sure why I can no longer see my credit transactions…? Owed a refund that isn’t yet reflected in my balance so I wanted to query it… now the app only shows pending transactions and says to check statements for older transactions… that would be fine…” (1★, v10.8.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 10.8.0 | 51 | 1.5 | 86% |
| 10.5.2 | 94 | 1.6 | 82% |
| 10.5.1 | 7 | 2.1 | 57% |
| 10.4.0 | 15 | 1.9 | 93% |
| 10.3.1 | 7 | 1.6 | 71% |
| 10.3.0 | 4 | 1.0 | 100% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in PayPal?
In 300 recent App Store reviews (2026-05-30 to 2026-10-22), the most common complaint theme was bugs (50% of complaining reviews), and the top specific issue was “fix login / account access” (74 reviews).
How many PayPal reviews are negative?
237 of 300 recent reviews (79%) contained a complaint. Average rating in this sample: 1.61★. Its all-time US App Store rating is 4.8★ from 6.3M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with PayPal, Inc..
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