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TikTok app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of TikTok - Videos, Shop & LIVE (Social, by TikTok Ltd.) from 3 storefronts, dated 2026-10-17 to 2026-10-22. Average rating in this sample: 2.93★. Its all-time US App Store rating is 4.7★ from 18.4M ratings. 114 reviews contained a complaint; the biggest theme was bugs (68%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 78 | 68% | 1.9 |
| Feature requests | 57 | 50% | 1.5 |
| UX / design | 18 | 16% | 1.7 |
| Performance | 10 | 9% | 1.6 |
| Ads | 5 | 4% | 2.0 |
| Crashes / freezes | 3 | 3% | 2.3 |
| Pricing / subscription | 1 | 1% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 36 complaining reviews, avg severity 1.9/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“This app is full of hate, everyone is arguing with each other for trivial reasons and there’s so much racism. Lots of rage bait content just to farm engagement. Please don’t install this app.” (1★, v47.4.0, CA) - Fix login / account access: 22 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“A strange account logged into my friend’s account and because of the ‘security’ risk, she wasn’t allowed to change her password to force the hacker to log out. She had to log in on my phone and delete the other phones but it also kicked her out so now she isn’…” (1★, v47.4.0, US) - Ship the most requested feature: 26 complaining reviews, avg severity 1.4/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Before, if someone left an other-language-comment to a video, I could long press and the pop up menu would include the option to translate. No more…. Perhaps the American investors want to keep the Americans separated from the rest of the world. Also, despit…” (5★, v47.4.0, US) - Soften the redesign backlash: 21 complaining reviews, avg severity 1.8/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“possibly the worst entertainment based platform there is. Instagram is known for its lack of limitations on the fyp and their personal media platform. Snapchat is known for their chats and filters. Whatsapp is known for its trust and privacy. Tiktok, for the p…” (1★, v47.4.0, GB) - Answer support requests: 13 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have had nothing but trouble since I started on TikTok and doing TikTok shop. Their Customerservice is awful, and the app makes things very complicated when you're trying to connect to support. I've never been able to get any issues resolved with TikTok.” (1★, v47.4.0, US) - Fix features broken by the latest update: 12 complaining reviews, avg severity 1.6/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“So recently, I updated TikTok and now all my apps settings have reset, I tried turning on the microphone access but the button isn’t there?? I don’t even know why this is happening, but it was working perfectly fine before I updated TikTok.” (4★, v47.4.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 47.4.0 | 244 | 3.1 | 35% |
| 47.1.0 | 56 | 2.2 | 50% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in TikTok?
In 300 recent App Store reviews (2026-10-17 to 2026-10-22), the most common complaint theme was bugs (68% of complaining reviews), and the top specific issue was “improve content quality” (36 reviews).
How many TikTok reviews are negative?
114 of 300 recent reviews (38%) contained a complaint. Average rating in this sample: 2.93★. Its all-time US App Store rating is 4.7★ from 18.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with TikTok Ltd..
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