AppGripe · Free mini check · Sample reports · Rating badge
Cash App vs Venmo vs PayPal: which app has fewer problems?
We compared 300 recent App Store reviews of Cash App, 300 recent App Store reviews of Venmo and 300 recent App Store reviews of PayPal, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Cash App has the fewest complaints overall: 28% of its recent reviews contain a complaint, vs 79% for PayPal and 65% for Venmo.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Cash App | 4.8★ | 8.8M | 3.55★ | 300 | 28% | 2026-10-09 – 2026-10-22 |
| Venmo | 4.8★ | 15.5M | 1.57★ | 300 | 65% | 2026-10-15 – 2026-10-22 |
| PayPal | 4.8★ | 6.3M | 1.61★ | 300 | 79% | 2026-05-30 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Cash App | Venmo | PayPal |
|---|---|---|---|
| Bugs | 17% (52) | 41% (122) | 40% (119) |
| Crashes / freezes | 1% (4) | 5% (16) | 10% (29) |
| Performance | 3% (9) | 7% (21) | 14% (42) |
| UX / design | 1% (4) | 17% (50) | 32% (96) |
| Pricing / subscription | 12% (36) | 19% (56) | 22% (65) |
| Ads | 0% (1) | 1% (4) | 9% (28) |
| Feature requests | 5% (14) | 14% (41) | 18% (54) |
Verdict: which one has fewer problems?
- Fewer bug problems: Cash App, 17% of its reviews vs 41% for Venmo.
- Fewer crash and freeze problems: Cash App, 1% of its reviews vs 10% for PayPal.
- Fewer performance (slowness, battery, storage) problems: Cash App, 3% of its reviews vs 14% for PayPal.
- Fewer UX / design problems: Cash App, 1% of its reviews vs 32% for PayPal.
- Fewer pricing and subscription problems: Cash App, 12% of its reviews vs 22% for PayPal.
- Fewer ad problems: Cash App, 0% of its reviews vs 9% for PayPal.
- Fewest feature requests: Cash App, 5% of its reviews vs 18% for PayPal.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Cash App
- Answer support requests (45 reviews, severity 2.5/3)
- Fix login / account access (43 reviews, severity 2.5/3)
- Make trials and renewals transparent (12 reviews, severity 2.4/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: Cash App, Venmo or PayPal?
In the most recent App Store reviews we analysed, Cash App had the lowest share of reviews with a complaint (28% of 300) and PayPal the highest (79% of 300). Cash App: 84 of 300; Venmo: 196 of 300; PayPal: 237 of 300.
Which has fewer bug complaints: Cash App, Venmo or PayPal?
Cash App. Cash App: 52 of 300 recent reviews (17%); Venmo: 122 of 300 recent reviews (41%); PayPal: 119 of 300 recent reviews (40%).
Which has fewer crash and freeze complaints: Cash App, Venmo or PayPal?
Cash App. Cash App: 4 of 300 recent reviews (1%); Venmo: 16 of 300 recent reviews (5%); PayPal: 29 of 300 recent reviews (10%).
Which has fewer pricing and subscription complaints: Cash App, Venmo or PayPal?
Cash App. Cash App: 36 of 300 recent reviews (12%); Venmo: 56 of 300 recent reviews (19%); PayPal: 65 of 300 recent reviews (22%).
Which has fewer ad complaints: Cash App, Venmo or PayPal?
Cash App. Cash App: 1 of 300 recent reviews (0%); Venmo: 4 of 300 recent reviews (1%); PayPal: 28 of 300 recent reviews (9%).
Which is rated higher on the App Store: Cash App, Venmo or PayPal?
All-time US App Store ratings: Cash App 4.8★ from 8.8M ratings; Venmo 4.8★ from 15.5M ratings; PayPal 4.8★ from 6.3M ratings. Venmo is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- Cash App reviews: top complaints and what users want fixed
- Venmo reviews: top complaints and what users want fixed
- PayPal reviews: top complaints and what users want fixed
More comparisons
- Tinder vs Bumble vs Hinge
- Uber Eats vs DoorDash vs Grubhub
- Uber vs Lyft vs Bolt
- ChatGPT vs Google Gemini vs Claude
- Perplexity vs Microsoft Copilot vs ChatGPT
- Temu vs SHEIN vs AliExpress
All app comparisons · All app complaint reports
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.