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Klarna app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Klarna: Smarter everyday money (Payments, by Klarna Bank AB) from 3 storefronts, dated 2026-08-19 to 2026-10-22. Average rating in this sample: 3.34★. Its all-time US App Store rating is 4.9★ from 2.5M ratings. 112 reviews contained a complaint; the biggest theme was bugs (60%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 67 | 60% | 2.4 |
| UX / design | 44 | 39% | 2.3 |
| Pricing / subscription | 42 | 38% | 2.3 |
| Feature requests | 37 | 33% | 2.2 |
| Performance | 9 | 8% | 2.1 |
| Crashes / freezes | 6 | 5% | 2.4 |
| Ads | 3 | 3% | 2.4 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 43 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new app interface is illogical, I’m looking at my payments for example and “to pay” is due in 23 days, yet “upcoming” is due in 4 days, so I click “upcoming” to see the full list and it excludes the transaction due in 23 days sitting in the “to pay” bucket…” (3★, v26.39.296, GB) - Fix login / account access: 31 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app feels janky and poorly designed, with awkward scrolling and nonfunctional gestures. It is crowded with Klarna ads and constantly pushes pop-up reminders for skipped setup steps that are unnecessary. Account security is weak, relying on insecure login…” (1★, v26.42.283, US) - Simplify navigation: 29 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This app makes it so hard to find my loyalty cards when I’m at checkout. When the app used to be stocard, it was easier: I used to see my cards immediately on screen as soon as I opened the app. Now I get shown a cluttered page with a search bar at the top tha…” (1★, v26.37.262, CA) - Answer support requests: 15 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Do NOT expect help from anyone in this company if you are a victim of Fraud. I've been using Klarna since 2024, and after this, I'm never using them again. Someone had gotten access to my Klarna Physical Card info from a phishing site I went on (I had no knowl…” (1★, v26.41.293, US) - Ship the most requested feature: 11 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Bring back Apple Wallet and Apple Pay integration. I used to be able to add my Klarna card to Apple Wallet and use it as a payment method with Apple Pay. Restoring this feature would make Klarna much more convenient for secure, seamless contactless payments.” (2★, v26.39.296, CA) - Fix features broken by the latest update: 9 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“This was such a great app, and as everything great they had to update it 40 times and ruin it. I have used it for years, never miss one instalment, bought all kinds of stuff, including buying plane tickets for £1000 ones. Now they don’t let me spend £100… My c…” (2★, v26.40.314, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.42.283 | 49 | 3.6 | 29% |
| 26.41.293 | 106 | 3.8 | 25% |
| 26.40.314 | 40 | 3.6 | 38% |
| 26.39.296 | 32 | 3.4 | 34% |
| 26.38.232 | 15 | 2.9 | 40% |
| 26.37.262 | 16 | 2.6 | 69% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Klarna?
In 300 recent App Store reviews (2026-08-19 to 2026-10-22), the most common complaint theme was bugs (60% of complaining reviews), and the top specific issue was “soften the redesign backlash” (43 reviews).
How many Klarna reviews are negative?
112 of 300 recent reviews (37%) contained a complaint. Average rating in this sample: 3.34★. Its all-time US App Store rating is 4.9★ from 2.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Klarna Bank AB.
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