AppGripe · Free mini check · Sample reports · Rating badge
Uber app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Uber - Rides, Eats, Hotels (Ride-hailing, by Uber Technologies, Inc.) from 3 storefronts, dated 2026-10-13 to 2026-10-22. Average rating in this sample: 3.86★. Its all-time US App Store rating is 4.9★ from 17.1M ratings. 72 reviews contained a complaint; the biggest theme was pricing / subscription (64%).
Download the full Uber report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 46 | 64% | 2.3 |
| Bugs | 26 | 36% | 2.2 |
| Performance | 23 | 32% | 2.3 |
| Feature requests | 12 | 17% | 2.1 |
| UX / design | 6 | 8% | 2.1 |
| Crashes / freezes | 3 | 4% | 2.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 24 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Always takes absurd amounts of time to find a ride, drivers are rude 90% of the time if you dont do exactly what they want, prices are ridiculous, takes money from you randomly andbthen tells you tonpay it back. Horrible company” (1★, v3.744.10001, CA) - Make trials and renewals transparent: 21 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“If you are in need of a driver use bolt!! I used uber once and i was scammed 3 times! I prebooked an uber in the morning for £7.16 and in the evening they charged me an extra £2.96. I requested a refund which was „put through” and they then proceeded to take a…” (1★, v3.743.10001, GB) - Answer support requests: 21 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“In September 2026, uber laid off about 10% of its workforce while in the same statement acknowledging that “over the last 5+ years, uber has grown by orders of magnitude, with our top line nearly tripling.” These layoffs mean there is no longer any customer s…” (1★, v3.744.10001, US) - Soften the redesign backlash: 6 complaining reviews, avg severity 2.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The latest upgrade is terrible. The app no longer uses the gps for your location and you must manually enter an address which is often impossible since many locations on roads and streets don’t have an address clearly written on buildings. Also, the app has be…” (1★, v3.611.10001, CA) - Fix in-use crashes and freezes: 3 complaining reviews, avg severity 2.8/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Not working at all in the morning. Doesn’t let me update or uninstall and install. It is stuck in the state.” (1★, v3.743.10001, CA) - Speed up loading: 3 complaining reviews, avg severity 2.4/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Used to be so good now it’s slow, late, try’s to upsell on everything. The drivers always complain about how rubbish the company is.” (1★, v3.744.10001, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.744.10001 | 169 | 3.8 | 25% |
| 3.743.10001 | 130 | 3.9 | 22% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Uber?
In 300 recent App Store reviews (2026-10-13 to 2026-10-22), the most common complaint theme was pricing / subscription (64% of complaining reviews), and the top specific issue was “justify or adjust the price” (24 reviews).
How many Uber reviews are negative?
72 of 300 recent reviews (24%) contained a complaint. Average rating in this sample: 3.86★. Its all-time US App Store rating is 4.9★ from 17.1M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Uber Technologies, Inc..
Compare Uber with rivals
More app complaint reports
- Lyft reviews: top complaints (Ride-hailing)
- Bolt reviews: top complaints (Ride-hailing)
- Fantastical reviews: top complaints (Productivity)
- Babbel reviews: top complaints (Language learning)
- Instagram reviews: top complaints (Social)
- Overcast reviews: top complaints (Podcasts)
- X (Twitter) reviews: top complaints (Social)
- SHEIN reviews: top complaints (Shopping)
All 96 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.