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Snapchat app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Snapchat (Social, by Snap, Inc.) from 3 storefronts, dated 2026-10-13 to 2026-10-22. Average rating in this sample: 3.69★. Its all-time US App Store rating is 4.5★ from 6M ratings. 71 reviews contained a complaint; the biggest theme was bugs (59%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 42 | 59% | 2.2 |
| Feature requests | 18 | 25% | 1.9 |
| Pricing / subscription | 17 | 24% | 2.2 |
| UX / design | 17 | 24% | 1.9 |
| Ads | 14 | 20% | 2.0 |
| Performance | 9 | 13% | 2.2 |
| Crashes / freezes | 2 | 3% | 2.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 23 complaining reviews, avg severity 1.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I keep randomly getting notifications on the Discover page. I’ve had Snapchat for years and I’ve always had all notifications off. I’ve had to go back onto notifications to turn off whatever new thing was changed over three times now.” (2★, v14.28.1.0, CA) - Fix notifications: 20 complaining reviews, avg severity 1.8/3. What to do: Check notification delivery and let users control frequency in settings.
“I only want to get notifications about receiving snaps from my friends I switched off all push notifications except my messages and I still get notifications for stuff that’s “Trending” Nobody CARES that’s why you have to push notification for that stuff in th…” (1★, v14.28.1.0, CA) - Fix login / account access: 14 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Subject: Request to Review SS06 Device Restriction Hello Snapchat Support Team, I am getting an SS06 error when trying to log in to Snapchat or create a new account on my device. The error says my device has been blocked, and another message says my access…” (1★, v14.29.0.57, CA) - Stop data / progress loss: 13 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Why did you remove the free streak restores? I don’t want to pay for Snapchat premium, and I just lost a really long streak with a friend. And it’s usually nice to be able to have free restores, but now they’re removed!” (1★, v14.28.1.0, CA) - Ease paywall pressure: 11 complaining reviews, avg severity 2.3/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“used snap chat since 2014 thats 12 years. last year they start the pay for storage bs, but fine i pay your greedy bums money so i don’t loose picture of my passed loved ones. however with the premium filiters, snap keeps randomly putting filters on typically p…” (1★, v14.28.1.0, CA) - Justify or adjust the price: 11 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“It’s so bad it cost so much money so bad I was paid for 5 stars though” (5★, v14.28.1.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 14.29.0.57 | 163 | 4.5 | 9% |
| 14.28.1.0 | 99 | 2.7 | 42% |
| 14.28.0.55 | 8 | 4.0 | 12% |
| 14.27.0.54 | 30 | 2.6 | 47% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Snapchat?
In 300 recent App Store reviews (2026-10-13 to 2026-10-22), the most common complaint theme was bugs (59% of complaining reviews), and the top specific issue was “soften the redesign backlash” (23 reviews).
How many Snapchat reviews are negative?
71 of 300 recent reviews (24%) contained a complaint. Average rating in this sample: 3.69★. Its all-time US App Store rating is 4.5★ from 6M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Snap, Inc..
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