myAT&T reviews: what App Store users complain about
We read the 300 most recent App Store reviews of AT&T (by AT&T Services, Inc.) from 1 storefronts, dated 1 October 2026 to 22 October 2026. Average rating in this sample: 2.25★. All-time App Store rating: 4.8★ from 281k ratings. 217 reviews (72%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 77 | 26% |
| 4★ | 6 | 2% |
| 3★ | 16 | 5% |
| 2★ | 17 | 6% |
| 1★ | 184 | 61% |
What 1–3★ reviews mention
217 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 60 | 28% |
| Pricing / subscription | 56 | 26% |
| Performance | 33 | 15% |
| UX / design | 25 | 12% |
| Crashes / freezes | 17 | 8% |
| Feature requests | 16 | 7% |
| Ads | 5 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 47 of 217 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“You cant do anything with the app and at&t will hold your phone hostage by locking it even if you’re prepaid and BOUGHT YOUR PHONE SOMEWHERE ELSE. They dont answer my calls or send me the verification code when I try to sign in. They also supply all the phones to ICE. AT&T is a S…” (1★, v2026.10.1, 2026-10-19, US) - Speed up loading: 28 of 217 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Super slow, irritating, not loading pages, super choppy, it feels like its loading tones of data when you click on something, like its a huge deal to process… it takes forever and most of the time requires few attempts. It is super confusing for customers to know how to manage th…” (1★, v2026.10.1, 2026-10-18, US) - Answer support requests: 25 of 217 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“As is the case with every interaction I have with AT&T, the app is a consistent source of frustration and inefficiency. Unable to get customer support to help me with my phone not having cell service—undoubtedly the aftermath of the colossal bungle that was setting up the phone’s…” (1★, v2026.10.1, 2026-10-14, US) - Fix in-use crashes and freezes: 16 of 217 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’ve been using AT&T for over 30 years. They have never been stellar when it comes to customer support, but lately it’s been absolutely atrocious. I can’t view my Internet air bill, and I keep getting notifications that it has a credit balance, but I can’t get anybody to refund t…” (1★, v2026.10.1, 2026-10-13, US) - Ship the most requested feature: 13 of 217 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The new app is missing everything. I'm not sure what happened. Update: Nothing in the app works anymore. Please bring back the old one. It was glitchy, but at least it worked.” (1★, v2026.9.0, 2026-10-01, US) - Make trials and renewals transparent: 11 of 217 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I have been trying to cancel my Internet Air service and AT&T makes it virtually impossible. Do mot let them entice you into a trial. It is like trying to get released from a scam” (1★, v2026.10.1, 2026-10-16, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2026.10.1 | 156 | 2.55★ | 65% |
| 2026.9.0 | 143 | 1.93★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
Is myAT&T your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with AT&T Services, Inc. or Apple.
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FAQ
What do myAT&T users complain about most?
In 217 English-language 1–3★ App Store reviews from 2026-10-01 to 2026-10-22, the most-mentioned theme was bugs (28%) and the most-mentioned issue was “fix login / account access” (47 reviews).
How many myAT&T App Store reviews are negative?
217 of 300 recent reviews (72%) gave 1–3 stars. Average rating in this sample: 2.25★.