Discover reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Discover Mobile (by Discover Financial Services) from 1 storefronts, dated 8 September 2026 to 22 October 2026. Average rating in this sample: 3.71★. All-time App Store rating: 4.9★ from 5.2M ratings. 104 reviews (35%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 180 | 60% |
| 4★ | 16 | 5% |
| 3★ | 15 | 5% |
| 2★ | 16 | 5% |
| 1★ | 73 | 24% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 128 | 3.49★ | 40% |
| September 2026 | 172 | 3.88★ | 31% |
What 1–3★ reviews mention
104 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 23 | 22% |
| Bugs | 20 | 19% |
| Feature requests | 5 | 5% |
| Performance | 5 | 5% |
| UX / design | 4 | 4% |
| Crashes / freezes | 1 | 1% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 24 of 104 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The Face ID login was at one time a very fast and convenient way to log in. After the update, it has slowed way down, making using the password each time faster. Nightmare!!!” (3★, v2617.1, 2026-10-04, US) - Rethink usage limits: 6 of 104 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“I’m constantly having inquiries from Discover about my income to consider my availability for increases. I’m sure you realize as I have particularly when traveling especially out of the country the uses for Discover are limited if not nil! Why would I want to have more funds avai…” (1★, v2617.1, 2026-09-22, US) - Speed up loading: 5 of 104 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The app lags. It takes a while to log me in. When I click on a different page on the app it automatically takes me back to the home page by itself.” (1★, v2617.1, 2026-09-22, US) - Answer support requests: 4 of 104 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“With absolutely no warning I am no longer able to access my account because your update is forcing an iOS update which my iPhone does not support. I will be closing all of my accounts.” (1★, v2616.0, 2026-09-17, US) - Make trials and renewals transparent: 3 of 104 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“After the recent update I can no longer use the app. I use an older phone that still works fine and I’d rather not be forced to get a new one. I tried accessing the website to pay my recent statement and that isn’t working either. Im not an old fogey lost in new technology, just…” (1★, v2616.0, 2026-09-16, US) - Simplify navigation: 3 of 104 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Your merger with Capital One has prompted me to stop using your services. I retired my Capital One account years ago because of their platform being an unfriendly, confusing app and website, yet here you are, succumbing to a conglomerate, therefore minimizing your reputation. Sha…” (1★, v2617.1, 2026-10-06, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2619.0 | 86 | 3.72★ | 34% |
| 2617.1 | 157 | 3.67★ | 37% |
| 2617.0 | 52 | 4.10★ | 23% |
Versions with fewer than 5 reviews in the sample are left out.
Is Discover your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Discover Financial Services or Apple.
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FAQ
What do Discover users complain about most?
In 104 English-language 1–3★ App Store reviews from 2026-09-08 to 2026-10-22, the most-mentioned theme was pricing / subscription (22%) and the most-mentioned issue was “fix login / account access” (24 reviews).
How many Discover App Store reviews are negative?
104 of 300 recent reviews (35%) gave 1–3 stars. Average rating in this sample: 3.71★.