Google Home reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Google Home (by Google LLC) from 15 storefronts, dated 1 October 2026 to 22 October 2026. Average rating in this sample: 2.07★. All-time App Store rating: 4.6★ from 1.4M ratings. 241 reviews (80%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 45 | 15% |
| 4★ | 14 | 5% |
| 3★ | 29 | 10% |
| 2★ | 40 | 13% |
| 1★ | 172 | 57% |
What 1–3★ reviews mention
196 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 58 | 30% |
| Pricing / subscription | 27 | 14% |
| UX / design | 27 | 14% |
| Performance | 22 | 11% |
| Feature requests | 20 | 10% |
| Crashes / freezes | 3 | 2% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 20 of 196 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“So many glitches and loading issues. Cameras always go down periodically. Video is slow and always pauses Update: did everything the developers asked. Still trash. Nest at 1000 times better. It was more reliable, easier to manage and navigate and I never lost connection or had l…” (1★, v4.33.16, 2026-10-12, US) - Ship the most requested feature: 17 of 196 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The live video feed from both of my cameras is inconsistent after the nest integration. Please bring back nest. I can't even get a live feed of the intruders that infiltrate my neighborhood. This is putting my life in jeopardy. Please fix” (1★, v4.32.23, 2026-10-03, US) - Stop data / progress loss: 14 of 196 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“We have deleted it, reset it, have talked with tech support, they reset it still not working right.” (2★, v4.32.23, 2026-10-01, US) - Answer support requests: 14 of 196 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“When needed it’s Always Messed Up. Hardly Ever Works. Try calling customer support and they were No help 😰😓” (1★, v4.33.16, 2026-10-09, US) - Fix notifications: 11 of 196 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Short version - moving from nest is like stepping back in time, app looks like a 12yr old school project, notifications never show actual alert on cameras, no support for Apple Watch, times out and connection issues that were never there with nest” (1★, v4.32.23, 2026-10-04, GB) - Fix login / account access: 6 of 196 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I cannot believe a professional software company, let alone google, can ship a product that cannot connect to hotel wifi with a captive login page. To worsen the damage? The chromecast said it was set up successfully. It just cant stream, play or display anything. 0/5” (1★, v4.33.16, 2026-10-12, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.35.26 | 14 | 1.21★ | 100% |
| 4.34.25 | 88 | 2.33★ | 70% |
| 4.33.16 | 90 | 2.11★ | 83% |
| 4.32.23 | 101 | 1.93★ | 83% |
| 4.31.28 | 6 | 2.00★ | 83% |
Versions with fewer than 5 reviews in the sample are left out.
Is Google Home your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 15 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Google LLC or Apple.
More popular app reports
- Amazon Alexa reviews (74% of 300 recent App Store reviews at 1–3★)
- Life360 reviews (25% of 300 recent App Store reviews at 1–3★)
- Ring reviews (73% of 300 recent App Store reviews at 1–3★)
- Wyze reviews (70% of 300 recent App Store reviews at 1–3★)
- Discover reviews (35% of 300 recent App Store reviews at 1–3★)
- Greenlight reviews (48% of 300 recent App Store reviews at 1–3★)
- CNN reviews (92% of 300 recent App Store reviews at 1–3★)
- Amex reviews (31% of 300 recent App Store reviews at 1–3★)
All apps in this batch · Indie and mid-size app reports · All app complaint reports
FAQ
What do Google Home users complain about most?
In 196 English-language 1–3★ App Store reviews from 2026-10-01 to 2026-10-22, the most-mentioned theme was bugs (30%) and the most-mentioned issue was “speed up loading” (20 reviews).
How many Google Home App Store reviews are negative?
241 of 300 recent reviews (80%) gave 1–3 stars. Average rating in this sample: 2.07★.