Moneybox reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Moneybox - Save and Invest (by Digital Moneybox Limited) from 1 storefronts, dated 12 December 2024 to 18 October 2026. Average rating in this sample: 3.07★. All-time App Store rating: 4.7★ from 79k ratings. 163 reviews (54%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 109 | 36% |
| 4★ | 28 | 9% |
| 3★ | 33 | 11% |
| 2★ | 34 | 11% |
| 1★ | 96 | 32% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 6 | 3.67★ | 33% |
| September 2026 | 13 | 3.08★ | 54% |
| August 2026 | 15 | 3.13★ | 60% |
| July 2026 | 16 | 3.81★ | 38% |
| June 2026 | 23 | 2.09★ | 78% |
| May 2026 | 10 | 3.80★ | 30% |
What 1–3★ reviews mention
163 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 81 | 50% |
| UX / design | 34 | 21% |
| Bugs | 33 | 20% |
| Feature requests | 11 | 7% |
| Crashes / freezes | 9 | 6% |
| Performance | 9 | 6% |
| Ads | 5 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 64 of 163 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Download app, register successfully, verify via email, try to log in, incorrect username or password (even though its 100% correct) Reset password, (to the same one I might add) Attempt to log in again, username or password incorrect Waste of time” (1★, v12.6.0, 2025-10-28, GB) - Answer support requests: 28 of 163 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Absolute shambles , requested To move some money to my own account (where money Box was funded from ) asked to complete forms , asked 3 times For photo holding ID used on forms , actioned this immediately on each occasion. The last requesting confirmation all good to go and no re…” (1★, v13.15.0, 2026-08-02, GB) - Improve content quality: 10 of 163 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I pointed out three mistakes from their email, bot guidance and human reply. That was all wrong and they were stubborn to admit the truth and all they do is explain internal procedures that user are not interested to know. I’m not sure if my money is kept on by a trustworthy inst…” (1★, v13.19.0, 2026-09-01, GB) - Speed up loading: 9 of 163 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“They will rinse your monthly for roughly £10 just to hold your money in a fund and on top of that when you do come to sell your shares they consistently sell lower than the current Stock Price. I have lost significant gains through this platform because the day you put a sell ord…” (1★, v13.10.0, 2026-06-25, GB) - Fix in-use crashes and freezes: 8 of 163 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Do to a bad app update, I was locked out of my stocks and shares isa. Really poor show not properly testing before rolling out. Could be days before they roll out another update through Apple. Update: After contacting Moneybox, they eventually got back to me, I appreciate they w…” (1★, v13.10.0, 2026-06-26, GB) - Simplify navigation: 8 of 163 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Please, for the love of God, STOP spamming with homepage with information nobody has asked for. If you have something to tell us, great, that’s what the Discover tab is for. But the Home page should be solely for accounts; clear and accurate information. Instead now we’re opening…” (1★, v11.13.0, 2025-04-06, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 13.21.0 | 5 | 3.60★ | 40% |
| 13.15.0 | 7 | 3.43★ | 43% |
| 13.13.0 | 5 | 3.80★ | 40% |
| 13.10.0 | 5 | 1.20★ | 100% |
| 13.8.0 | 5 | 3.00★ | 60% |
| 13.7.0 | 6 | 1.83★ | 83% |
Versions with fewer than 5 reviews in the sample are left out.
Is Moneybox your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Digital Moneybox Limited or Apple.
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FAQ
What do Moneybox users complain about most?
In 163 English-language 1–3★ App Store reviews from 2024-12-12 to 2026-10-18, the most-mentioned theme was pricing / subscription (50%) and the most-mentioned issue was “fix login / account access” (64 reviews).
How many Moneybox App Store reviews are negative?
163 of 300 recent reviews (54%) gave 1–3 stars. Average rating in this sample: 3.07★.