My Spectrum reviews: what App Store users complain about
We read the 300 most recent App Store reviews of My Spectrum (by Charter Communications Operating, LLC) from 3 storefronts, dated 15 September 2026 to 22 October 2026. Average rating in this sample: 3.49★. All-time App Store rating: 4.8★ from 3.5M ratings. 122 reviews (41%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 168 | 56% |
| 4★ | 10 | 3% |
| 3★ | 15 | 5% |
| 2★ | 14 | 5% |
| 1★ | 93 | 31% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 170 | 3.64★ | 36% |
| September 2026 | 130 | 3.28★ | 46% |
What 1–3★ reviews mention
122 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 44 | 36% |
| Bugs | 33 | 27% |
| Performance | 21 | 17% |
| Crashes / freezes | 6 | 5% |
| Feature requests | 4 | 3% |
| UX / design | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 21 of 122 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Keep increasing charging monthly price but still slow and lag!!!!!” (1★, v26.19.0, 2026-10-01, US) - Fix login / account access: 16 of 122 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app and Soectrum system is a relic- you can't even combine your accounts if you have more than one account-you to login with a different username and different password. Then, once you try to log into one of the another-it locks you out from the others if you're not in the e…” (2★, v26.18.1, 2026-09-16, US) - Make trials and renewals transparent: 9 of 122 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Charged twice for WiFi I didn’t want and when I try to cancel they make it impossible too so they charged me another month and still haven’t helped me in cancling” (1★, v26.18.3, 2026-09-21, US) - Answer support requests: 9 of 122 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Tried contacting customer service with no help and internet is absolute garbage” (1★, v26.18.5, 2026-09-27, US) - Justify or adjust the price: 7 of 122 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Terrible customer service. Took 8 people to set me up with Internet said I would get phone bill for free for 6 months. Was not worth it now I’m stuck with this. It’s been honestly awful. Constantly getting re directed to sales by poor customer service people making it impossible…” (1★, v26.18.3, 2026-09-21, US) - Fix features broken by the latest update: 5 of 122 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Update: App was finally working. Forced new update for “bug fixes.” Well, the fixes broke the app. Can’t use biometrics. Have to log in every single time I open the app. Can’t access my bill or plan details, etc. ——————— Since the last update, nothing works on the app. Click “M…” (1★, v26.19.0, 2026-09-30, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.20.1 | 9 | 2.78★ | 56% |
| 26.20.0 | 29 | 4.10★ | 24% |
| 26.19.1 | 34 | 3.41★ | 44% |
| 26.19.0 | 108 | 3.59★ | 38% |
| 26.18.5 | 37 | 3.27★ | 49% |
| 26.18.4 | 29 | 3.07★ | 48% |
Versions with fewer than 5 reviews in the sample are left out.
Is My Spectrum your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 3 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Charter Communications Operating, LLC or Apple.
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FAQ
What do My Spectrum users complain about most?
In 122 English-language 1–3★ App Store reviews from 2026-09-15 to 2026-10-22, the most-mentioned theme was pricing / subscription (36%) and the most-mentioned issue was “speed up loading” (21 reviews).
How many My Spectrum App Store reviews are negative?
122 of 300 recent reviews (41%) gave 1–3 stars. Average rating in this sample: 3.49★.