My Verizon reviews: what App Store users complain about
We read the 300 most recent App Store reviews of My Verizon (by Verizon Wireless) from 1 storefronts, dated 28 August 2026 to 22 October 2026. Average rating in this sample: 2.45★. All-time App Store rating: 4.7★ from 5.5M ratings. 199 reviews (66%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 90 | 30% |
| 4★ | 11 | 4% |
| 3★ | 11 | 4% |
| 2★ | 21 | 7% |
| 1★ | 167 | 56% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 111 | 2.47★ | 66% |
| September 2026 | 169 | 2.52★ | 65% |
| August 2026 | 20 | 1.80★ | 80% |
What 1–3★ reviews mention
199 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 71 | 36% |
| Pricing / subscription | 56 | 28% |
| Performance | 30 | 15% |
| UX / design | 23 | 12% |
| Crashes / freezes | 20 | 10% |
| Feature requests | 10 | 5% |
| Ads | 9 | 5% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 38 of 199 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This company engages in deceptive practices. While their sales team is aggressive in bringing you on, the post-sale reality is 3 years of terrible service, poor network quality, and useless customer support. The worst part was canceling. When I attempted to close my account with…” (1★, v22.2.1, 2026-10-14, US) - Fix login / account access: 36 of 199 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app takes you in circles from entering your credentials to verifying on your app and back again. It takes forever to log in and many times the new password I was told to create no longer works!!” (1★, v22.1.1, 2026-09-27, US) - Speed up loading: 28 of 199 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“So many loading icons. So slow. You guys are an internet company! Connecting people well and fast is your #1 job, but your app is sllllloowww. Every page I look at has a loading icons. Frustrating. How can a Fios company have the slowest app on my phone.” (1★, v22.1.1, 2026-09-19, US) - Fix in-use crashes and freezes: 17 of 199 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“When you try to use the chat function to communicate with an agent, the app hangs/freezes when it tells you it will transfer you to an agent. On iPhone 15 Pro, the chat screen isn’t aligned on the display properly, so the only way out of a hung chat is to force quit. Then you l…” (1★, v22.1.1, 2026-10-06, US) - Make trials and renewals transparent: 13 of 199 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I didn’t have any issues with Verizon until I had to cancel my service due to moving away. They overcharged my account and then offered to refund me so no problem. But rather than just crediting my account or using the card on file, they are sending a physical prepaid Visa card…” (1★, v22.1.0, 2026-09-03, US) - Fix notifications: 10 of 199 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Reported the app. For months i have been unable to disable the promo notification SPAM. “We’re having trouble processing your request. Please try again later. Thanks for your patience.” is a load of steaming stinky nonsense. Uninstalled. Reported to FTC Act’s prohibition on unfai…” (1★, v22.1.0, 2026-09-06, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 22.2.1 | 44 | 2.20★ | 73% |
| 22.1.1 | 156 | 2.72★ | 60% |
| 22.1.0 | 100 | 2.15★ | 73% |
Versions with fewer than 5 reviews in the sample are left out.
Is My Verizon your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Verizon Wireless or Apple.
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FAQ
What do My Verizon users complain about most?
In 199 English-language 1–3★ App Store reviews from 2026-08-28 to 2026-10-22, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “answer support requests” (38 reviews).
How many My Verizon App Store reviews are negative?
199 of 300 recent reviews (66%) gave 1–3 stars. Average rating in this sample: 2.45★.