Wyze reviews: what App Store users complain about
We read the 300 most recent App Store reviews of The Official Wyze App (by Wyze Labs, Inc.) from 5 storefronts, dated 1 September 2026 to 22 October 2026. Average rating in this sample: 2.50★. All-time App Store rating: 4.6★ from 461k ratings. 210 reviews (70%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 74 | 25% |
| 4★ | 16 | 5% |
| 3★ | 35 | 12% |
| 2★ | 37 | 12% |
| 1★ | 138 | 46% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 121 | 2.56★ | 69% |
| September 2026 | 179 | 2.46★ | 70% |
What 1–3★ reviews mention
207 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 85 | 41% |
| Pricing / subscription | 61 | 29% |
| Performance | 38 | 18% |
| Feature requests | 23 | 11% |
| Crashes / freezes | 21 | 10% |
| Ads | 13 | 6% |
| UX / design | 12 | 6% |
A review can mention several themes.
Most-mentioned issues
- Fix notifications: 29 of 207 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Doubling my subscription price is wild when you still don't even have dark mode for half the app, like in account/settings. $45 to $90. You grandfathered my price last time, guess that's over. Also you keep sliding ads in my push notifications when I specifically have that turned…” (1★, v3.23.1.3, 2026-10-09, US) - Speed up loading: 28 of 207 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App used to be fast. Now it takes forever to load and always fails fetching from cloud which isnt free” (1★, v3.21.0.16, 2026-09-02, CA) - Answer support requests: 22 of 207 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The only time I get notifications is when I’m not subscribed the moment I subscribe to cam plus the notification stop and I don’t understand why I have talked to customer support several times & nobodies able to fix the issue !!!!” (1★, v3.23.1.3, 2026-10-07, US) - Stop data / progress loss: 20 of 207 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The software takes a long time to load the video of a live feed. Takes even longer to get to SD Card video. It can take from 30 seconds to many minutes or not at all. You have to fully close app sometimes to try again. WiFi signal is strong and speeds are good so it isn’t my WiF…” (1★, v3.22.0.35, 2026-09-29, US) - Fix in-use crashes and freezes: 17 of 207 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app now crashes constantly… You can’t even make it through one video half the time before it freezes and makes you close the app and reopen it. Try to do anything like pause or skip and it freezes immediately and have to restart the app again. This just started in the last 2…” (1★, v3.22.0.35, 2026-09-22, US) - Reduce ad frequency and length: 13 of 207 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“I recently reinstalled this app after taking a break from several security concerns. Well that break might be permanent … between the shady connection/severs and the notification settings in the app being useless… I don’t trust this app. I have all news and marketing settings off…” (1★, v3.21.1.2, 2026-09-11, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.24.0.26 | 8 | 3.12★ | 50% |
| 3.23.2.1 | 48 | 2.52★ | 73% |
| 3.23.1.3 | 40 | 2.88★ | 60% |
| 3.23.0.16 | 28 | 2.14★ | 79% |
| 3.22.0.35 | 83 | 2.75★ | 65% |
| 3.21.1.2 | 66 | 2.09★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
Is Wyze your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 5 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Wyze Labs, Inc. or Apple.
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FAQ
What do Wyze users complain about most?
In 207 English-language 1–3★ App Store reviews from 2026-09-01 to 2026-10-22, the most-mentioned theme was bugs (41%) and the most-mentioned issue was “fix notifications” (29 reviews).
How many Wyze App Store reviews are negative?
210 of 300 recent reviews (70%) gave 1–3 stars. Average rating in this sample: 2.50★.