Premier League reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Premier League - Scores, News (by The Football Association Premier League Ltd) from 7 storefronts, dated 16 April 2026 to 21 October 2026. Average rating in this sample: 3.76★. All-time App Store rating: 4.8★ from 657k ratings. 95 reviews (32%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 169 | 56% |
| 4★ | 36 | 12% |
| 3★ | 16 | 5% |
| 2★ | 11 | 4% |
| 1★ | 68 | 23% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| September 2026 | 23 | 3.57★ | 35% |
| August 2026 | 72 | 3.65★ | 35% |
| July 2026 | 27 | 4.44★ | 11% |
| June 2026 | 8 | 4.88★ | 0% |
| May 2026 | 85 | 4.22★ | 20% |
| April 2026 | 81 | 3.19★ | 47% |
What 1–3★ reviews mention
91 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 27 | 30% |
| Performance | 6 | 7% |
| UX / design | 5 | 5% |
| Crashes / freezes | 4 | 4% |
| Feature requests | 4 | 4% |
| Pricing / subscription | 3 | 3% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 17 of 91 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I tried to log into and it changed the email password deleted the case n cookie and so can’t get into my account, emailing the Premier League Help and still don’t respond back” (1★, v4.4.8, 2026-05-20, GB) - Speed up loading: 5 of 91 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“It’s always so slow, so delayed for football and also for fpl. If I didn’t love fpl as much as I do, I would use fotmob and delete this forever, please fix it. Isn’t hard to maintain an app” (1★, v5.3.1, 2026-08-23, GB) - Answer support requests: 5 of 91 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Emailed support but no response. IPhone 16 pro max running IOS 27. When I click on the app to open crashes within 2 seconds of opening. Pls fix!!!” (1★, v5.5.0, 2026-09-19, GB) - Fix features broken by the latest update: 4 of 91 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Since updating my iOS to 26.6 the app no longer works if just opens and closes straight away but there’s been no update for this in weeks I can’t be the only one with this issue” (1★, v5.3.0, 2026-08-17, GB) - Fix in-use crashes and freezes: 4 of 91 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Cant use the app now without updating the iOS. 6 games to go in the season and you’ve frozen out every app user with a perfectly functioning iphone 8. Could you not leave the forced obsolescence of devices until the end of the season?” (1★, v4.3.8, 2026-04-16, GB) - Soften the redesign backlash: 3 of 91 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“New version is terrible! UPDATE! New version doesn’t support my old phone so now even worse, as I’m excluded from playing FPL on mobile. Total bobbins - worse than Wolves!” (1★, v4.3.8, 2026-04-27, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.5.0 | 6 | 4.00★ | 33% |
| 5.4.0 | 14 | 3.14★ | 43% |
| 5.3.2 | 12 | 3.50★ | 33% |
| 5.3.1 | 30 | 3.57★ | 40% |
| 5.3.0 | 21 | 4.10★ | 24% |
| 5.2.0 | 21 | 4.52★ | 10% |
Versions with fewer than 5 reviews in the sample are left out.
Is Premier League your app?
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Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 7 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Football Association Premier League Ltd or Apple.
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FAQ
What do Premier League users complain about most?
In 91 English-language 1–3★ App Store reviews from 2026-04-16 to 2026-10-21, the most-mentioned theme was bugs (30%) and the most-mentioned issue was “fix login / account access” (17 reviews).
How many Premier League App Store reviews are negative?
95 of 300 recent reviews (32%) gave 1–3 stars. Average rating in this sample: 3.76★.