Mercari reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Mercari: Buying & Selling App (by Mercari, Inc.) from 1 storefronts, dated 16 September 2026 to 22 October 2026. Average rating in this sample: 2.85★. All-time App Store rating: 4.8★ from 2.0M ratings. 179 reviews (60%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 112 | 37% |
| 4★ | 9 | 3% |
| 3★ | 33 | 11% |
| 2★ | 14 | 5% |
| 1★ | 132 | 44% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 179 | 2.66★ | 66% |
| September 2026 | 121 | 3.13★ | 50% |
What 1–3★ reviews mention
179 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 92 | 51% |
| Bugs | 52 | 29% |
| Feature requests | 12 | 7% |
| Performance | 8 | 4% |
| UX / design | 5 | 3% |
| Crashes / freezes | 3 | 2% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 58 of 179 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Bought a new sealed item that worked at first but stopped working shortly after due to no fault of buyer or seller (fraudulent item). Mercari customer support was very unhelpful and referred to 72h return window policy and that they couldn’t do anything about this even after I co…” (1★, v9.44.1, 2026-09-29, US) - Make trials and renewals transparent: 40 of 179 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Seller canceled order and refunded partial payment to CC and more than half to a “coupon”. Mercari is unwilling to assist in a full refund.” (1★, v9.45.0, 2026-10-07, US) - Fix login / account access: 30 of 179 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“As the title says it won’t allow me to sign into my account to purchase items even when I change the password multiple times and put the exact same code I just made good app good items yet inaccessible” (3★, v9.44.0, 2026-09-28, US) - Improve content quality: 15 of 179 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Even after an order was fulfilled and delivered. Mercari support refused to release my funds because the item was dropped off with the wrong parcel delivery. (Inaccurate) the tracking itself shows the item was dropped off appropriately and delivered. Mercari refused to release an…” (1★, v9.44.1, 2026-09-30, US) - Fix notifications: 12 of 179 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“This bug has come and go with this app. Won’t clear regardless if I checked every alert. QA needs to do a better job.” (1★, v9.45.0, 2026-10-07, US) - Ship the most requested feature: 8 of 179 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I made a purchase on the site but the seller failed to specify the item was a childs size. I requested a refund right away. After a week messaging and contacting the seller, they did not respond. I seeked help with Mercari but they didn’t help and instead denied the refund and pa…” (1★, v9.44.0, 2026-09-28, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.46.0 | 24 | 3.12★ | 58% |
| 9.45.1 | 86 | 2.71★ | 63% |
| 9.45.0 | 24 | 1.88★ | 83% |
| 9.44.1 | 73 | 2.81★ | 63% |
| 9.44.0 | 52 | 2.94★ | 56% |
| 9.43.2 | 41 | 3.51★ | 39% |
Versions with fewer than 5 reviews in the sample are left out.
Is Mercari your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Mercari, Inc. or Apple.
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FAQ
What do Mercari users complain about most?
In 179 English-language 1–3★ App Store reviews from 2026-09-16 to 2026-10-22, the most-mentioned theme was pricing / subscription (51%) and the most-mentioned issue was “answer support requests” (58 reviews).
How many Mercari App Store reviews are negative?
179 of 300 recent reviews (60%) gave 1–3 stars. Average rating in this sample: 2.85★.