OfferUp reviews: what App Store users complain about
We read the 300 most recent App Store reviews of OfferUp Buy & Sell Marketplace (by OfferUp Inc.) from 1 storefronts, dated 5 September 2026 to 22 October 2026. Average rating in this sample: 1.94★. All-time App Store rating: 4.8★ from 4.4M ratings. 247 reviews (82%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 46 | 15% |
| 4★ | 7 | 2% |
| 3★ | 19 | 6% |
| 2★ | 38 | 13% |
| 1★ | 190 | 63% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 151 | 1.93★ | 81% |
| September 2026 | 149 | 1.95★ | 83% |
What 1–3★ reviews mention
247 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 81 | 33% |
| Ads | 81 | 33% |
| Bugs | 27 | 11% |
| UX / design | 23 | 9% |
| Crashes / freezes | 16 | 6% |
| Feature requests | 9 | 4% |
| Performance | 8 | 3% |
A review can mention several themes.
Most-mentioned issues
- Reduce ad frequency and length: 77 of 247 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“New review: STOP giving me DAILY badge icons that only go away when I click on whatever advertising ‘message’ you are sending me. I will use your app when I want to use it and will start uninstalling in-between purchases it if you keep this up. Original review: Letgo was so much…” (1★, v2026.41.1, 2026-10-17, US) - Fix login / account access: 21 of 247 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Your AI is stupidly deactivated my my password and account and then later an employee sent an email stating that and now I can’t even log into my account to reset my password because the submit button is not functioning! I can’t buy or sell anything because I can’t log into my ac…” (1★, v2026.41.0, 2026-10-14, US) - Fix notifications: 17 of 247 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“It’s a cool app for selling things, but this app will LITERALLY send you constant notifications for things you’ve searched for, even though you don’t have Search Alerts set for those searches! I’ve deleted my searches, but STILL get search alerts! This is literally the main rea…” (2★, v2026.38.0, 2026-10-01, US) - Answer support requests: 15 of 247 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“They delete listings (that don’t go against rules) And say they will contact you in 1-2 days and no one ever does. And no one ever shows up to the “live chats” This app has been terrible the past few years. Use to be the best place to sell. I never use it to purchase anymore, I c…” (1★, v2026.36.0, 2026-09-12, US) - Fix in-use crashes and freezes: 10 of 247 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This latest version crashes immediately upon attempting to open the app. The app does not load! Please resolve this issue in the latest version or at least allow for older versions to be installed. Testing is a beautiful thing when it’s performed prior to launching a new versi…” (1★, v2026.40.1, 2026-10-07, US) - Stop data / progress loss: 9 of 247 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I downloaded this app and made a post selling my item. The only people to message me were all scammers. Reporting each one was tiring and I got annoyed that there were no real people and the app was just overrun with the scammers. I deleted my account. Please do better about gett…” (1★, v2026.38.0, 2026-10-01, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2026.42.3 | 7 | 1.29★ | 100% |
| 2026.42.0 | 17 | 2.35★ | 65% |
| 2026.41.1 | 32 | 1.78★ | 84% |
| 2026.41.0 | 10 | 1.20★ | 100% |
| 2026.40.1 | 39 | 2.13★ | 77% |
| 2026.40.0 | 9 | 2.11★ | 78% |
Versions with fewer than 5 reviews in the sample are left out.
Is OfferUp your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with OfferUp Inc. or Apple.
More popular app reports
- Mercari reviews (60% of 300 recent App Store reviews at 1–3★)
- Nextdoor reviews (80% of 300 recent App Store reviews at 1–3★)
- USAA reviews (50% of 300 recent App Store reviews at 1–3★)
- CNN reviews (92% of 300 recent App Store reviews at 1–3★)
- Dave reviews (12% of 300 recent App Store reviews at 1–3★)
- Sling TV reviews (70% of 300 recent App Store reviews at 1–3★)
- Pokémon GO reviews (64% of 300 recent App Store reviews at 1–3★)
- Discover reviews (35% of 300 recent App Store reviews at 1–3★)
All apps in this batch · Indie and mid-size app reports · All app complaint reports
FAQ
What do OfferUp users complain about most?
In 247 English-language 1–3★ App Store reviews from 2026-09-05 to 2026-10-22, the most-mentioned theme was pricing / subscription (33%) and the most-mentioned issue was “reduce ad frequency and length” (77 reviews).
How many OfferUp App Store reviews are negative?
247 of 300 recent reviews (82%) gave 1–3 stars. Average rating in this sample: 1.94★.