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HBO Max app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of HBO Max: Stream Movies & TV (Streaming, by WarnerMedia Global Digital Services, LLC) from 3 storefronts, dated 2026-07-06 to 2026-10-22. Average rating in this sample: 3.59★. Its all-time US App Store rating is 4.9★ from 5.8M ratings. 108 reviews contained a complaint; the biggest theme was bugs (56%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 60 | 56% | 2.2 |
| Feature requests | 45 | 42% | 1.9 |
| Ads | 41 | 38% | 2.0 |
| Pricing / subscription | 38 | 35% | 2.3 |
| Performance | 20 | 19% | 2.3 |
| UX / design | 19 | 18% | 2.1 |
| Crashes / freezes | 11 | 10% | 2.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Reduce ad frequency and length: 37 complaining reviews, avg severity 2.0/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“The cheap version with ads is awful. Just in case any potential advertisers are reading this, I turn the sound off and ignore them. When I do see them, I try to remind myself never to buy anything from the company who interrupted my viewing loudly and regularl…” (1★, v7.5.0, AU) - Improve content quality: 23 complaining reviews, avg severity 1.9/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“For the last few weeks, the first tab of the app is completely blank and that’s where I’m meant to have access to the Champions League games. You can search for things but no live content which is all I need it for. Bit of a shambles really. I have the up to d…” (1★, v7.14.0, GB) - Justify or adjust the price: 16 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I’m starting to believe that the amount of money HBO is charging on a monthly basis isn’t worth it. Not only are there adds for the cheapest plan, but you have to pay a higher premium per month to avoid adds. They also don’t add a lot of new movies and shows o…” (1★, v7.13.0, US) - Fix in-use crashes and freezes: 12 complaining reviews, avg severity 2.4/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app constantly crashes between episodes and doesn’t save where I left off in a series” (1★, v7.14.0, US) - Fix login / account access: 9 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Don’t even get me started… I have been trying to log into my account via this app for two months. They keep taking my money, but can’t watch anything!! Just keeps taking me to the welcome page despite updates, sign in / sign out. I’ve spent far too much time s…” (1★, v7.7.0, AU) - Speed up loading: 8 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Actually horrific quality and it’s so laggy even when your internet is good, it’s a shame good shows got moved to this garbage thing” (1★, v7.11.0, AU)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.14.0 | 46 | 4.1 | 30% |
| 7.13.0 | 82 | 3.8 | 28% |
| 7.12.0 | 24 | 3.8 | 25% |
| 7.11.0 | 31 | 3.3 | 42% |
| 7.10.1 | 18 | 3.6 | 33% |
| 7.10.0 | 13 | 2.8 | 62% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in HBO Max?
In 300 recent App Store reviews (2026-07-06 to 2026-10-22), the most common complaint theme was bugs (56% of complaining reviews), and the top specific issue was “reduce ad frequency and length” (37 reviews).
How many HBO Max reviews are negative?
108 of 300 recent reviews (36%) contained a complaint. Average rating in this sample: 3.59★. Its all-time US App Store rating is 4.9★ from 5.8M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with WarnerMedia Global Digital Services, LLC.
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