X on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of X (by X Corp.) in the US store, dated 22 October 2026 to 23 October 2026. Average rating in this sample: 4.09★. Its all-time Google Play rating is 4.8★ from 24.7M ratings. 36 reviews (12%) contained a complaint; the biggest theme was bugs (75% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 209 | 70% |
| 4★ | 16 | 5% |
| 3★ | 17 | 6% |
| 2★ | 8 | 3% |
| 1★ | 50 | 17% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 27 | 75% | 2.4 |
| Crashes / freezes | 10 | 28% | 2.9 |
| Performance | 10 | 28% | 2.8 |
| Feature requests | 7 | 19% | 1.8 |
| UX / design | 7 | 19% | 1.9 |
| Pricing / subscription | 6 | 17% | 2.2 |
| Ads | 1 | 3% | 2.1 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 8 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“My account @taylortylerr was compromised by an unauthorized user who ran secret ad campaigns. X suspended me for 'inauthentic behavior' but the appeal system is completely broken. My rejection email tells me to 'complete on-screen instructions' to restore func…” (1★, v12.36.1-prod.01, 2026-10-22) - Fix in-use crashes and freezes: 7 complaining reviews, avg severity 2.7/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Horrible app, chat is unusable, it's crashing several times a minute, impossible to type a short message. Last few days the app can't even remember where I was on the timeline last time I used it. oct '26 update: few things are fixed, but so many other things…” (1★, v12.36.1-prod.01, 2026-10-22) - Answer support requests: 7 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Banned me for no reason, I dont even post or comment and got banned, I appealed several months ago and no response” (1★, v12.36.1-prod.01, 2026-10-23) - Soften the redesign backlash: 8 complaining reviews, avg severity 1.8/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“1 star. An update broke compatibility with accessibility auto-scroll apps. I rely on automatic scrolling because of a disability. It used to scroll continuously, but now X randomly pauses on videos and images for no reason. The same accessibility app still wor…” (1★, v?, 2026-10-22) - Improve content quality: 7 complaining reviews, avg severity 1.6/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Previous twitter was good ,,now this seems no longer good content anymore....” (1★, v?, 2026-10-22)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-22 – 2026-10-23 | 2026-10-03 – 2026-10-22 |
| Avg stars in sample | 4.09★ | 2.96★ |
| Reviews with a complaint | 12% | 23% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 12.36.1-prod.01 | 132 | 4.1 | 15% |
| 12.36.0-prod.01 | 5 | 5.0 | 0% |
| 12.35.0-prod.01 | 55 | 4.2 | 11% |
| 12.34.0-prod.01 | 7 | 3.7 | 14% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with X Corp. or Google.
More Google Play complaint reports
- Uber Eats on Android (44% of 300 reviews with a complaint)
- Temu on Android (17% of 300 reviews with a complaint)
- Gemini on Android (10% of 300 reviews with a complaint)
- Pinterest on Android (28% of 300 reviews with a complaint)
- Waze on Android (21% of 300 reviews with a complaint)
- DoorDash on Android (38% of 300 reviews with a complaint)
- DeepSeek on Android (32% of 300 reviews with a complaint)
- Uber on Android (20% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in X?
In the 300 newest US Google Play reviews (2026-10-22 to 2026-10-23), the most common complaint theme was bugs (75% of complaining reviews), and the top specific issue was “fix login / account access” (8 reviews).
How many X Google Play reviews are negative?
36 of 300 recent reviews (12%) contained a complaint. Average rating in this sample: 4.09★.
Do iPhone or Android users complain more about X?
In our samples, 12% of recent Google Play reviews and 23% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.