Facebook on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Facebook (by Meta Platforms, Inc.) in the US store, dated 22 October 2026 to 22 October 2026. Average rating in this sample: 4.10★. Its all-time Google Play rating is 4.6★ from 187.4M ratings. 36 reviews (12%) contained a complaint; the biggest theme was bugs (72% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 207 | 69% |
| 4★ | 21 | 7% |
| 3★ | 14 | 5% |
| 2★ | 11 | 4% |
| 1★ | 47 | 16% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 26 | 72% | 2.1 |
| Feature requests | 13 | 36% | 1.8 |
| UX / design | 6 | 17% | 1.9 |
| Performance | 4 | 11% | 2.1 |
| Ads | 3 | 8% | 1.8 |
| Crashes / freezes | 1 | 3% | 2.7 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 18 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“A video verification for an "appeal process" was failed somehow. I had no clue that I was even in an appeal process. I was locked out of my 22 year old account because of "suspicious activity, violated policy". I just post to friends; nothing suspicious and co…” (1★, v583.0.0.39.55, 2026-10-22) - Soften the redesign backlash: 8 complaining reviews, avg severity 1.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“current version of the app has the following issues: 1. it defaults to opening videos instead of the usual feed 2. can't reply anywhere, when i try to type, the box is just grayed out” (1★, v428.0.0.26.108, 2026-10-22) - Fix features broken by the latest update: 3 complaining reviews, avg severity 1.9/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“new update is terrible. posts disappear as you click them, the navigation at the bottom interferes with the scrolling. Just all around terrible decisions.” (2★, v583.0.0.39.55, 2026-10-22) - Reduce ad frequency and length: 3 complaining reviews, avg severity 1.8/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“constantly fed with stuff you disagree with to try and get you to commit plus dumb advertisements.” (1★, v583.0.0.39.55, 2026-10-22) - Cut battery / storage use: 2 complaining reviews, avg severity 2.0/3. What to do: Check background activity, location use and cache size.
“it's Facebook. I recently noticed how it starts taking up an astronomical amount of storage on the phone. I removed it recently and gained 12 GB back in space. I am not on the app constantly and do not post a lot. Using the Lite version now to save space.” (3★, v486.0.0.66.70, 2026-10-22)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-22 – 2026-10-22 | 2026-10-14 – 2026-10-22 |
| Avg stars in sample | 4.10★ | 2.86★ |
| Reviews with a complaint | 12% | 39% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Facebook App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 583.0.0.39.55 | 124 | 3.9 | 19% |
| 582.0.0.50.54 | 21 | 4.4 | 5% |
| 581.0.0.45.58 | 10 | 4.0 | 20% |
| 580.0.0.51.74 | 9 | 4.2 | 0% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report – €19 €9 iOS + Android bundle – €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Meta Platforms, Inc. or Google.
More Google Play complaint reports
- Instagram on Android (20% of 300 reviews with a complaint)
- Reddit on Android (25% of 300 reviews with a complaint)
- Threads on Android (14% of 300 reviews with a complaint)
- TikTok on Android (14% of 300 reviews with a complaint)
- DoorDash on Android (38% of 300 reviews with a complaint)
- CapCut on Android (26% of 300 reviews with a complaint)
- SHEIN on Android (13% of 300 reviews with a complaint)
- Uber Eats on Android (44% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Facebook?
In the 300 newest US Google Play reviews (2026-10-22 to 2026-10-22), the most common complaint theme was bugs (72% of complaining reviews), and the top specific issue was “fix login / account access” (18 reviews).
How many Facebook Google Play reviews are negative?
36 of 300 recent reviews (12%) contained a complaint. Average rating in this sample: 4.10★.
Do iPhone or Android users complain more about Facebook?
In our samples, 12% of recent Google Play reviews and 39% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.