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Amazon Kindle app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Amazon Kindle: Reading App (Books, by AMZN Mobile LLC) from 3 storefronts, dated 2026-07-01 to 2026-10-22. Average rating in this sample: 3.66★. Its all-time US App Store rating is 4.9★ from 5.9M ratings. 104 reviews contained a complaint; the biggest theme was bugs (61%).
Download the full Amazon Kindle report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 63 | 61% | 2.0 |
| Feature requests | 58 | 56% | 2.0 |
| UX / design | 50 | 48% | 2.0 |
| Performance | 15 | 14% | 2.2 |
| Pricing / subscription | 14 | 13% | 2.3 |
| Crashes / freezes | 7 | 7% | 2.5 |
| Ads | 2 | 2% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 42 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I can no longer get the list format for the books in my library. Just the covers. Also, when I looked for some old books to reread, they were gone from my library but even older books that I tried to delete are still there. I refuse to pay again for books I…” (1★, v7.69, GB) - Fix features broken by the latest update: 30 complaining reviews, avg severity 2.0/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The Assistive Reader speed went is stuck on 1.0 since the last update. This is very annoying for readers who listen at higher rates of speed. I have almost stopped using the feature at all because it is so frustratingly slow.” (1★, v7.69, US) - Ship the most requested feature: 30 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The app keeps changing for worse. I can no longer see My List of saved books, Upcoming books in series and suggestions are annoying. Please bring these options back” (2★, v7.67, GB) - Simplify navigation: 26 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I love the Kindle app. Don’t get me wrong. But switching from an iPad to an iPhone is a totally different experience. The menus work different so it’s hard to get used to any one menu now. I like to be able to have a bigger book as it were with the iPad, but w…” (3★, v7.69, US) - Stop data / progress loss: 19 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Nothing is working. I have deleted and reloaded the Kindle app; re-synced the book; removed the book and then reloaded it. I can’t get beyond location 428—but there’s supposed to be 3,840 locations. I got the Kindle for one very specific ‘book’ that was not…” (1★, v7.65, CA) - Improve content quality: 12 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Word / sentence translation is poor...” (3★, v7.64, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.69 | 124 | 3.7 | 37% |
| 7.68.1 | 20 | 4.0 | 35% |
| 7.68 | 17 | 3.2 | 53% |
| 7.67 | 53 | 3.4 | 36% |
| 7.66.1 | 17 | 3.6 | 24% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Amazon Kindle?
In 300 recent App Store reviews (2026-07-01 to 2026-10-22), the most common complaint theme was bugs (61% of complaining reviews), and the top specific issue was “soften the redesign backlash” (42 reviews).
How many Amazon Kindle reviews are negative?
104 of 300 recent reviews (35%) contained a complaint. Average rating in this sample: 3.66★. Its all-time US App Store rating is 4.9★ from 5.9M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with AMZN Mobile LLC.
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