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Character AI vs ChatGPT: which app has fewer problems?

We compared 300 recent App Store reviews of Character AI and 300 recent App Store reviews of ChatGPT, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). ChatGPT has the fewest complaints overall: 21% of its recent reviews contain a complaint, vs 68% for Character AI.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Character AI	4.3★	560K	2.11★	300	68%	2026-08-21 – 2026-10-22 (63 d)
ChatGPT	4.8★	11.5M	4.11★	300	21%	2026-10-19 – 2026-10-22 (4 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Character AI	ChatGPT
Bugs	18% (54)	15% (46)
Crashes / freezes	5% (14)	1% (2)
Performance	5% (16)	5% (16)
UX / design	11% (33)	2% (6)
Pricing / subscription	24% (71)	9% (26)
Ads	36% (107)	0% (0)
Feature requests	19% (58)	7% (21)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, ChatGPT has the lowest share of reviews with a complaint (21%) and Character AI the highest (68%). The biggest single difference is in ad complaints: 36% of Character AI reviews mention them, vs 0% for ChatGPT. Each app's own biggest complaint theme: Character AI, ads (107 reviews); ChatGPT, bugs (46 reviews). Average star rating in the samples ranges from 2.11★ (Character AI) to 4.11★ (ChatGPT). Time span of each sample: Character AI 63 days (2026-08-21 to 2026-10-22); ChatGPT 4 days (2026-10-19 to 2026-10-22). Because ChatGPT's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers.

Bug complaints: roughly tied (Character AI 18%, ChatGPT 15% of reviews).
Fewer crash and freeze problems: ChatGPT, 1% of its reviews vs 5% for Character AI.
Performance (slowness, battery, storage) complaints: roughly tied (Character AI 5%, ChatGPT 5% of reviews).
Fewer UX / design problems: ChatGPT, 2% of its reviews vs 11% for Character AI.
Fewer pricing and subscription problems: ChatGPT, 9% of its reviews vs 24% for Character AI.
Fewer ad problems: ChatGPT, 0% of its reviews vs 36% for Character AI.
Fewest feature requests: ChatGPT, 7% of its reviews vs 19% for Character AI.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Character AI

Soften the redesign backlash (139 reviews, severity 2.3/3)
Reduce ad frequency and length (101 reviews, severity 2.3/3)
Ease paywall pressure (59 reviews, severity 2.4/3)

Biggest theme: ads. Free PDF

ChatGPT

Improve content quality (28 reviews, severity 2.2/3)
Soften the redesign backlash (12 reviews, severity 2.1/3)
Justify or adjust the price (11 reviews, severity 2.3/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Character AI or ChatGPT?

In the most recent App Store reviews we analysed, ChatGPT had the lowest share of reviews with a complaint (21% of 300) and Character AI the highest (68% of 300). Character AI: 205 of 300; ChatGPT: 63 of 300.

Which has fewer bug complaints: Character AI or ChatGPT?

In our samples they are roughly tied: Character AI: 54 of 300 recent reviews (18%); ChatGPT: 46 of 300 recent reviews (15%).

Which has fewer crash and freeze complaints: Character AI or ChatGPT?

ChatGPT. Character AI: 14 of 300 recent reviews (5%); ChatGPT: 2 of 300 recent reviews (1%).

Which has fewer pricing and subscription complaints: Character AI or ChatGPT?

ChatGPT. Character AI: 71 of 300 recent reviews (24%); ChatGPT: 26 of 300 recent reviews (9%).

Which has fewer ad complaints: Character AI or ChatGPT?

ChatGPT. Character AI: 107 of 300 recent reviews (36%); ChatGPT: 0 of 300 recent reviews (0%).

Which is rated higher on the App Store: Character AI or ChatGPT?

All-time US App Store ratings: Character AI 4.3★ from 560K ratings; ChatGPT 4.8★ from 11.5M ratings. ChatGPT is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Character AI vs ChatGPT data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Character AI: 300 reviews over 63 days (2026-08-21 to 2026-10-22); ChatGPT: 300 reviews over 4 days (2026-10-19 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Character AI and ChatGPT?

Character AI: ads (107 of 300 reviews), top-ranked fix: “soften the redesign backlash”; ChatGPT: bugs (46 of 300 reviews), top-ranked fix: “improve content quality”.

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