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Booking.com vs Hotels.com: which app has fewer problems?

We compared 300 recent App Store reviews of Booking.com and 300 recent App Store reviews of Hotels.com, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Booking.com has the fewest complaints overall: 29% of its recent reviews contain a complaint, vs 38% for Hotels.com.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Booking.com	4.8★	2.2M	3.21★	300	29%	2026-08-29 – 2026-10-22 (55 d)
Hotels.com	4.8★	2.3M	3.07★	300	38%	2026-06-07 – 2026-10-22 (138 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Booking.com	Hotels.com
Bugs	9% (26)	18% (55)
Crashes / freezes	1% (4)	2% (7)
Performance	2% (5)	3% (10)
UX / design	3% (8)	5% (14)
Pricing / subscription	21% (62)	19% (57)
Ads	0% (0)	0% (1)
Feature requests	4% (13)	12% (35)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Booking.com has the lowest share of reviews with a complaint (29%) and Hotels.com the highest (38%). The biggest single difference is in bug complaints: 18% of Hotels.com reviews mention them, vs 9% for Booking.com. Each app's own biggest complaint theme: Booking.com, pricing / subscription (62 reviews); Hotels.com, pricing / subscription (57 reviews). Average star rating in the samples ranges from 3.07★ (Hotels.com) to 3.21★ (Booking.com). Time span of each sample: Booking.com 55 days (2026-08-29 to 2026-10-22); Hotels.com 138 days (2026-06-07 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Booking.com, 9% of its reviews vs 18% for Hotels.com.
Crash and freeze complaints: roughly tied (Booking.com 1%, Hotels.com 2% of reviews).
Performance (slowness, battery, storage) complaints: roughly tied (Booking.com 2%, Hotels.com 3% of reviews).
UX / design complaints: roughly tied (Booking.com 3%, Hotels.com 5% of reviews).
Pricing and subscription complaints: roughly tied (Booking.com 21%, Hotels.com 19% of reviews).
Ad complaints: roughly tied (Booking.com 0%, Hotels.com 0% of reviews).
Fewest feature requests: Booking.com, 4% of its reviews vs 12% for Hotels.com.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Booking.com

Answer support requests (77 reviews, severity 2.3/3)
Make trials and renewals transparent (21 reviews, severity 2.2/3)
Improve content quality (13 reviews, severity 2.2/3)

Biggest theme: pricing / subscription. Free PDF

Hotels.com

Answer support requests (67 reviews, severity 2.2/3)
Make trials and renewals transparent (21 reviews, severity 2.1/3)
Fix login / account access (9 reviews, severity 2.6/3)

Biggest theme: pricing / subscription. Free PDF

FAQ

Which has fewer problems overall: Booking.com or Hotels.com?

In the most recent App Store reviews we analysed, Booking.com had the lowest share of reviews with a complaint (29% of 300) and Hotels.com the highest (38% of 300). Booking.com: 86 of 300; Hotels.com: 115 of 300.

Which has fewer bug complaints: Booking.com or Hotels.com?

Booking.com. Booking.com: 26 of 300 recent reviews (9%); Hotels.com: 55 of 300 recent reviews (18%).

Which has fewer crash and freeze complaints: Booking.com or Hotels.com?

In our samples they are roughly tied: Booking.com: 4 of 300 recent reviews (1%); Hotels.com: 7 of 300 recent reviews (2%).

Which has fewer pricing and subscription complaints: Booking.com or Hotels.com?

In our samples they are roughly tied: Booking.com: 62 of 300 recent reviews (21%); Hotels.com: 57 of 300 recent reviews (19%).

Which has fewer ad complaints: Booking.com or Hotels.com?

In our samples they are roughly tied: Booking.com: 0 of 300 recent reviews (0%); Hotels.com: 1 of 300 recent reviews (0%).

Which is rated higher on the App Store: Booking.com or Hotels.com?

All-time US App Store ratings: Booking.com 4.8★ from 2.2M ratings; Hotels.com 4.8★ from 2.3M ratings. Booking.com is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Booking.com vs Hotels.com data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Booking.com: 300 reviews over 55 days (2026-08-29 to 2026-10-22); Hotels.com: 300 reviews over 138 days (2026-06-07 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Booking.com and Hotels.com?

Booking.com: pricing / subscription (62 of 300 reviews), top-ranked fix: “answer support requests”; Hotels.com: pricing / subscription (57 of 300 reviews), top-ranked fix: “answer support requests”.

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