Hotel / guesthouse: Google Business Profile suspended
Suspension-risk level for this category: Standard · Business model: Usually a storefront: customers must be able to visit the address during listed hours, with permanent signage.
Triggers we see most for hotel / guesthouse profiles
- Separate listings for rooms or units
- Vacation rentals (not eligible for business profiles unless staffed on site)
- Name with 'Cheap' or location keywords
Also check the general triggers
- Business name exactly as on your signage, website and registration, no extra keywords or cities
- Address: no virtual offices, PO boxes or coworking desks unless staffed and signed
- Same name, phone and website on the profile, your site and invoices
- Don't edit name, address, category and phone all at once; big edits trigger re-verification
- One profile per business per location; remove duplicates instead of creating new ones
Appeal steps
- Fix every trigger above before appealing; Google re-checks the profile as it is now
- Open the appeal from Google's Business Profile appeals tool while signed in as the owner
- Upload evidence: business registration, a utility bill or lease with the exact name and address, a photo of permanent signage or branded vehicle
- Category-specific evidence: tourism registration, signage, reception photo
- After reinstatement, avoid editing the profile for about 2 weeks
Other categories: Vacation rental · Real estate agent · Insurance agent · Accountant / tax advisor · Marketing / SEO agency
This page summarises Google's public Business Profile guidelines and common patterns; it is not legal advice and not affiliated with Google. Tier is our editorial estimate.