Proton Pass reviews: what App Store users complain about
We classified the 500 most recent App Store reviews of Proton Pass - Password Manager (by Proton AG) from 14 storefronts, dated 28 August 2024 to 22 October 2026. Average rating in this sample: 3.88★. All-time rating in the US App Store: 4.8★ from 9k ratings. 167 reviews (33%) contained a complaint; the biggest theme was bugs (77% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 290 | 58% |
| 4★ | 53 | 11% |
| 3★ | 42 | 8% |
| 2★ | 35 | 7% |
| 1★ | 80 | 16% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 128 | 77% | 2.4 |
| Feature requests | 98 | 59% | 2.1 |
| Pricing / subscription | 34 | 20% | 2.3 |
| UX / design | 33 | 20% | 2.2 |
| Crashes / freezes | 20 | 12% | 2.6 |
| Performance | 13 | 8% | 2.6 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 67 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Decided to randomly sign out one day and refused to be signed in with a password or QR code Had to use the recovery email at the cost of ALL my passwords making it entirely worthless Garbage never using anything from proton agianv” (1★, v1.17.1, 2025-06-09, US) - Stop data / progress loss: 33 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Before Proton Pass I was using pCloud and Standard Notes as I need to have clients data encrypted for data protection and also sync between drives as I work from my home and office. Proton Pass seemed a better alternative as it had all the feature in one.…” (2★, v1.17.1, 2025-05-22, GB) - Ship the most requested feature: 30 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Overall Rating: Thumbs Up Proton Pass offers a commendable entry into the password manager space, especially if you're already part of the Proton ecosystem and appreciate a clean, straightforward interface. My transition from 1Password was notably seamless, an…” (3★, v1.17.1, 2025-06-03, US) - Fix in-use crashes and freezes: 17 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Whenever I do anything that requires me to upgrade I get a blank page with only the spinning wheel of doom. That will continue into I do forced reboot of the app. I can’t use the app properly.” (2★, v1.17.11, 2025-12-23, GB) - Simplify navigation: 19 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I’ve been a Proton Mail user for many years, and I love the product. Recently I upgraded my package to one that includes Pass. It’s confusing and doesn’t appear to work at all within iPad Safari. It kinda works within MacOS Safari on a few websites but not oth…” (3★, v1.14.1, 2024-11-29, US)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 1.22.1 | 5 | 4.2 | 20% |
| 1.22.0 | 10 | 4.9 | 10% |
| 1.21.2 | 6 | 4.2 | 17% |
| 1.21.1 | 11 | 3.5 | 45% |
| 1.20.1 | 21 | 3.4 | 48% |
Versions with fewer than 5 reviews in the sample are left out.
Is Proton Pass your app?
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 14 storefronts merged, up to 500 reviews), then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Proton AG or Apple.
Compare Proton Pass with rivals
- Proton Pass vs 1Password: which has fewer problems?
- Proton Pass vs Bitwarden: which has fewer problems?
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FAQ
What do users complain about most in Proton Pass?
In the 500 most recent App Store reviews (2024-08-28 to 2026-10-22), the most common complaint theme was bugs (77% of complaining reviews), and the top specific issue was “fix login / account access” (67 reviews).
How many Proton Pass App Store reviews are negative?
167 of 500 recent reviews (33%) contained a complaint. Average rating in this sample: 3.88★.