Clarity reviews: what App Store users complain about
We classified the 500 most recent App Store reviews of Clarity: CBT Self Help Journal (by Inquiry Health LLC) from 14 storefronts, dated 2 December 2023 to 21 October 2026. Average rating in this sample: 4.21★. All-time rating in the US App Store: 4.8★ from 29k ratings. 115 reviews (23%) contained a complaint; the biggest theme was pricing / subscription (56% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 338 | 68% |
| 4★ | 56 | 11% |
| 3★ | 32 | 6% |
| 2★ | 20 | 4% |
| 1★ | 54 | 11% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 64 | 56% | 2.2 |
| Bugs | 53 | 46% | 2.1 |
| Feature requests | 39 | 34% | 1.8 |
| UX / design | 20 | 17% | 2.1 |
| Crashes / freezes | 10 | 9% | 2.3 |
| Performance | 10 | 9% | 2.1 |
| Ads | 1 | 1% | 2.4 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 37 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I had it for this past year at half price, but I’m not going to renew it as $80 a years too much money. Maybe $50 a year for the app would be OK but $80 a year away too much.” (4★, v5.5.14, 2026-01-22, CA) - Make trials and renewals transparent: 29 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I have an advanced degree in philosophy. I’m also a millennial I’m competent when it comes to using mobile apps however, despite my best effort, I have not been able to cancel my free trial and with this charged $60. I have written clarity to correct the mista…” (1★, v5.4.83, 2025-01-10, US) - Improve content quality: 27 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“To me the middle emoji (the one with a frown or a smile) in the app means I am fine, I am content, I am even-keeled, i am relaxed, I am not unhappy but am also not jumping up and down with joy. However when I select the middle emoji, the app appears to think I…” (3★, v5.4.58, 2023-12-30, US) - Ease paywall pressure: 15 complaining reviews, avg severity 2.4/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“App is shown as “free” in the App Store. Once you install and complete an intake survey providing them with your personal lifestyle data, they offer you the features that you downloaded the app to use at a monthly subscription. Be transparent. People who want…” (1★, v5.4.69, 2024-06-04, US) - Soften the redesign backlash: 14 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I used this app in the past and was happy with it. Downloaded it again recently and was really unhappy and creeped out by the new AI elements. It gets in the way of everything I used to like about the app.” (1★, v5.4.86, 2025-03-04, US)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.5.26 | 5 | 3.2 | 40% |
| 5.5.23 | 14 | 3.7 | 21% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 500 | 400 |
| Dates | 2023-12-02 – 2026-10-21 | 2023-07-14 – 2026-10-21 |
| Avg stars in sample | 4.21★ | 4.03★ |
| Reviews with a complaint | 23% | 23% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Clarity Google Play complaints (Android)
Is Clarity your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 14 storefronts merged, up to 500 reviews), then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Inquiry Health LLC or Apple.
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FAQ
What do users complain about most in Clarity?
In the 500 most recent App Store reviews (2023-12-02 to 2026-10-21), the most common complaint theme was pricing / subscription (56% of complaining reviews), and the top specific issue was “justify or adjust the price” (37 reviews).
How many Clarity App Store reviews are negative?
115 of 500 recent reviews (23%) contained a complaint. Average rating in this sample: 4.21★.