Pokémon GO reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Pokémon GO (by Scopely Explore, Inc.) from 15 storefronts, dated 14 October 2026 to 22 October 2026. Average rating in this sample: 2.56★. All-time App Store rating: 4.0★ from 656k ratings. 193 reviews (64%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 79 | 26% |
| 4★ | 28 | 9% |
| 3★ | 23 | 8% |
| 2★ | 23 | 8% |
| 1★ | 147 | 49% |
What 1–3★ reviews mention
120 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 50 | 42% |
| Pricing / subscription | 26 | 22% |
| Performance | 15 | 12% |
| Crashes / freezes | 13 | 11% |
| Feature requests | 10 | 8% |
| UX / design | 8 | 7% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 15 of 120 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Nothing against the game itself but am having network issues after the most recent app update. Cannot reach support desk as the website isn’t helpful, and I cannot login (just an endless loading circle). Have tried restarting the app, re-logging in (on and off WiFi), restarting p…” (1★, v0.433.1, 2026-10-19, US) - Fix login / account access: 14 of 120 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“They don’t seem to care if you forget the password to your account, their account recovery system doesn’t work even though I enter the email attached to the account.” (1★, v0.433.1, 2026-10-19, US) - Speed up loading: 14 of 120 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Not sure what happened to the game I used to love. Spent years playing and decided to come back. Less spawns more ways to spend money. When Niantic sold it. They slowly introduced features to decrease the joy I once had. Bye.” (1★, v0.433.1, 2026-10-18, US) - Fix in-use crashes and freezes: 13 of 120 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Pokémon GO as long as I can remember always hangs over one’s head the threat of it crashing at the next button press. Even then I would not have rated this app so low were it not for various changes this new “Scopely” owner has been making to the game such as reducing balloon occ…” (1★, v0.433.1, 2026-10-19, US) - Ship the most requested feature: 6 of 120 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I used to love playing this because it would always register my walks on my watch. Please bring back the watch update. I walked 15 km the other day and it only registered 3 km. Not only that but if my Fitness app registers 15 km why is the Pokémon GO only registering three when…” (2★, v0.433.1, 2026-10-20, CA) - Stop data / progress loss: 5 of 120 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Wow, -1 star Hame glitches all the time. Like somehow I won’t hatch and egg or get any of the walking rewards but it shows I took over 25,000 steps or more. I don’t get the rewards because the game glitched. When you contact them they just say sorry nothing they can do. Been p…” (1★, v0.433.1, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 0.433.1 | 269 | 2.54★ | 65% |
| 0.433.0 | 31 | 2.77★ | 58% |
Versions with fewer than 5 reviews in the sample are left out.
Is Pokémon GO your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 15 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Scopely Explore, Inc. or Apple.
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FAQ
What do Pokémon GO users complain about most?
In 120 English-language 1–3★ App Store reviews from 2026-10-14 to 2026-10-22, the most-mentioned theme was bugs (42%) and the most-mentioned issue was “answer support requests” (15 reviews).
How many Pokémon GO App Store reviews are negative?
193 of 300 recent reviews (64%) gave 1–3 stars. Average rating in this sample: 2.56★.