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Bolt app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Bolt: Request a Ride (Ride-hailing, by BOLT TECHNOLOGY OU) from 3 storefronts, dated 2025-05-22 to 2026-10-22. Average rating in this sample: 2.41★. Its all-time US App Store rating is 4.8★ from 181K ratings. 151 reviews contained a complaint; the biggest theme was pricing / subscription (71%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 107 | 71% | 2.3 |
| Bugs | 62 | 41% | 2.3 |
| Performance | 28 | 19% | 2.2 |
| Feature requests | 15 | 10% | 2.1 |
| UX / design | 4 | 3% | 2.1 |
| Crashes / freezes | 2 | 1% | 3.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 47 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I left my brown COS cashmere headscarf in a Bolt vehicle on 8 September and reported it immediately after the journey. All I wanted was to retrieve my item, but what followed has been an absolute nightmare. Despite providing a description of the item and repe…” (1★, v252.0, GB) - Make trials and renewals transparent: 45 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I got subscription when I was in Europe and cancelled my subscription when I got back to Canada but still get charged every month. I emailed and asked for refund but no-one got back to me. Do mot subscribe to their app they will keep charging your credit card!…” (5★, v217.0, CA) - Justify or adjust the price: 19 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Can’t depend on this app. Price changes constantly. Drivers cancel for no reason. Sometimes you wait 20 mins just to get accepted and then have the driver cancel and you go to open the app to call another and the cost has doubled.” (1★, v214.0, CA) - Improve content quality: 5 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Said two minute pickup but it was 9 and he was all over on the map. Wrong bike ad listed, wrong driver as listed. Tried to drop me off at international because he said he didn’t know where domestic was.” (1★, v252.0, US) - Fix notifications: 5 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“Made a reservation for pickup the day before my international flight. Car didn’t show at the scheduled time and canceled, with no notification at all from the app. Unable to get a driver after another 20 minutes of trying to replace. Had to scramble to take p…” (1★, v248.0, US) - Fix login / account access: 3 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m travelling to Europe next week and no matter how many times I try, I don’t get the sign in code. Please help.” (1★, v251.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 255.0 | 13 | 2.5 | 46% |
| 254.0 | 32 | 3.1 | 50% |
| 253.0 | 21 | 2.5 | 62% |
| 252.0 | 26 | 2.6 | 38% |
| 251.0 | 29 | 3.1 | 41% |
| 250.0 | 29 | 2.5 | 45% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Bolt?
In 300 recent App Store reviews (2025-05-22 to 2026-10-22), the most common complaint theme was pricing / subscription (71% of complaining reviews), and the top specific issue was “answer support requests” (47 reviews).
How many Bolt reviews are negative?
151 of 300 recent reviews (50%) contained a complaint. Average rating in this sample: 2.41★. Its all-time US App Store rating is 4.8★ from 181K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with BOLT TECHNOLOGY OU.
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