Netflix on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Netflix (by Netflix, Inc.) in the US store, dated 22 October 2026 to 23 October 2026. Average rating in this sample: 4.08★. Its all-time Google Play rating is 4.8★ from 16.7M ratings. 53 reviews (18%) contained a complaint; the biggest theme was pricing / subscription (55% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 200 | 67% |
| 4★ | 28 | 9% |
| 3★ | 15 | 5% |
| 2★ | 11 | 4% |
| 1★ | 46 | 15% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 29 | 55% | 2.1 |
| Feature requests | 26 | 49% | 2.0 |
| Bugs | 19 | 36% | 2.4 |
| Performance | 9 | 17% | 2.6 |
| UX / design | 6 | 11% | 2.0 |
| Crashes / freezes | 5 | 9% | 2.7 |
| Ads | 2 | 4% | 2.1 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 16 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“The Price SKYROCKETS, While simultaneously The Options Plummet... I'm using mine for the last time. Watch what I want leftover, then never again will I or my Other Households, be paying for Netflix Again. You Greedy, Greedy, Abhorrent & Despicable 'Corporation…” (1★, v8.131.0 build 3 50829, 2026-10-22) - Ship the most requested feature: 9 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Do Quality increase and discrease options 😭 quality issue in my premium plan please check 😭😭😭😭” (1★, v9.88.0 build 7 74648, 2026-10-22) - Soften the redesign backlash: 7 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“this new update for your account to the only at one house it's kind of stupid especially since my brother moved out I can't use my Netflix at all because we pay for the Netflix all together and I don't want to take it away from my brother so now I can't even u…” (1★, v9.88.0 build 7 74648, 2026-10-23) - Speed up loading: 5 complaining reviews, avg severity 2.7/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“stuck on the loading screen” (1★, v?, 2026-10-22) - Fix in-use crashes and freezes: 4 complaining reviews, avg severity 2.9/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Crashes on every first use. Always needs to restart the mobile phone to accommodate the downloads like it's a ritual. I'm not sure if this is a compatibility issue that does not get patched. But I hope it is. Please do something about it..” (1★, v9.88.0 build 7 74648, 2026-10-22)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-22 – 2026-10-23 | 2026-09-30 – 2026-10-22 |
| Avg stars in sample | 4.08★ | 3.47★ |
| Reviews with a complaint | 18% | 36% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Netflix App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 9.88.0 build 7 74648 | 115 | 3.9 | 25% |
| 9.87.1 build 9 74620 | 65 | 4.4 | 12% |
| 9.86.0 build 5 74592 | 10 | 4.6 | 10% |
| 9.85.0 build 4 74576 | 6 | 4.3 | 17% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Netflix, Inc. or Google.
More Google Play complaint reports
- Character AI on Android (52% of 300 reviews with a complaint)
- Messenger on Android (14% of 300 reviews with a complaint)
- Pinterest on Android (28% of 300 reviews with a complaint)
- Snapchat on Android (17% of 300 reviews with a complaint)
- Instagram on Android (20% of 300 reviews with a complaint)
- WhatsApp on Android (16% of 300 reviews with a complaint)
- DeepSeek on Android (32% of 300 reviews with a complaint)
- TikTok on Android (14% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Netflix?
In the 300 newest US Google Play reviews (2026-10-22 to 2026-10-23), the most common complaint theme was pricing / subscription (55% of complaining reviews), and the top specific issue was “justify or adjust the price” (16 reviews).
How many Netflix Google Play reviews are negative?
53 of 300 recent reviews (18%) contained a complaint. Average rating in this sample: 4.08★.
Do iPhone or Android users complain more about Netflix?
In our samples, 18% of recent Google Play reviews and 36% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.