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Why users complain about photo, video & design apps
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What 416 real negative reviews say
We analysed the 1000 most recent public reviews of Halide Mark III - Pro Camera (App Store), Canva AI Photo & Video Editor (App Store) (2019-02-03 – 2026-10-19). 416 were 1–3★. Share of those negative reviews tagged with each theme (a review can have several):
| Theme | Reviews | % of negative |
|---|---|---|
| Pricing / subscription | 250 | 60% |
| Bugs | 182 | 44% |
| Feature requests | 134 | 32% |
| UX / design | 64 | 15% |
| Performance | 61 | 15% |
| Crashes / freezes | 53 | 13% |
| Ads | 6 | 1% |
Examples, quoted verbatim
“I get that you want to make money but £60 for a mobile app is far too expensive. I wish you good luck in the future but unless that price drops there is no way I can be a customer.” — Halide Mark III - Pro Camera (App Store), 2★
“You have to pay to open this app. How is this even allowed? You think you're getting a free app, but it's just a paid app with a free download and a paywall. Do NOT download” — Halide Mark III - Pro Camera (App Store), 1★
“Say, do you want an easy, free Video editor? Don’t use canva. You need to buy canva premium or something (whatever the crown is) to do simple things like removing backgrounds. Wouldn’t recommend” — Canva AI Photo & Video Editor (App Store), 1★
“Takes ages to edit anything have ti ask it the same thing 3 or 4 times before it actually does it. Definitely not worth paying for.” — Canva AI Photo & Video Editor (App Store), 1★
The recurring complaints in photo, video & design apps
- Subscriptions replacing a one-time purchase people already paid for
- Export quality, watermarks or templates locked behind Pro
- Crashes when editing or exporting large files
What to do with this
- Pull your own last 500 reviews and tag them the same way. Your mix will differ from the category's.
- Fix the theme with the most 1★ reviews first. Pricing complaints often need clearer copy, not a lower price.
- Reply to every review that names a fixed bug, then edit the reply when the fix ships.
Ready-made replies for these situations: photo, video & design app review reply templates.
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Theme percentages come from our automated tagging of public reviews; quotes are verbatim. Not affiliated with Apple, Google or the apps named.