Clarity on Android: what Google Play reviewers complain about
We classified the 400 newest Google Play reviews of Clarity - CBT Thought Diary (by Inquiry Health LLC), merged from up to 10 store languages and dated 14 July 2023 to 21 October 2026. Average rating in this sample: 4.03★. All-time Google Play rating: 3.8★ from 8k ratings. 92 reviews (23%) contained a complaint; the biggest theme was pricing / subscription (73% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 249 | 62% |
| 4★ | 51 | 13% |
| 3★ | 22 | 6% |
| 2★ | 17 | 4% |
| 1★ | 61 | 15% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 67 | 73% | 2.1 |
| Bugs | 28 | 30% | 2.3 |
| Feature requests | 28 | 30% | 2.0 |
| UX / design | 17 | 18% | 1.9 |
| Crashes / freezes | 5 | 5% | 2.6 |
| Performance | 4 | 4% | 2.2 |
| Ads | 2 | 2% | 2.0 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 43 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Wanted to give it a try but paying $60 is a bit too much to start. I understand that people have worked on this app and need money and that's understandable but I wish there was a weekly choice in payments for people who can't afford to pay the full amount. I…” (1★, v5.3.42, 2024-06-24, US) - Ease paywall pressure: 32 complaining reviews, avg severity 2.1/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“Loved it when it was a simple free option for people with mental health issues to journal their thoughts and issues without added stress of finances, but came back to find it's now a paid subscription thing? For a mental health journal that's supposed to help…” (1★, v5.3.10, 2024-01-15, US) - Make trials and renewals transparent: 20 complaining reviews, avg severity 2.1/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I don't even know what this app is but it stole $59.99 after a trial I don't even remember signing up for. Never used the dumb app or even know what it does. I canceled subscription same day as I noticed the charge and requested a refund and they're saying the…” (1★, v?, 2024-09-20, US) - Soften the redesign backlash: 11 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I haven't used the app for several months and then I came back to it only to find that it has changed, and all my important entries made during my previous therapy sessions are gone!!! Don't you understand something like this is useless if you can't go back an…” (1★, v5.3.22, 2023-09-08, US) - Stop data / progress loss: 8 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I am not happy with my experience. I paid nearly $60 for the app after the trial and have lost three or more journal entries since then. One did not save correctly and the others disappeared between uses of the app. For this reason, I have stopped utilizing it…” (2★, v5.3.22, 2023-09-02, US)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.5.4 | 5 | 4.6 | 0% |
| 5.5.2 | 5 | 4.8 | 0% |
| 5.5.1 | 8 | 4.9 | 0% |
| 5.3.54 | 10 | 4.1 | 10% |
Versions with fewer than 5 reviews in the sample are left out.
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 400 | 500 |
| Dates | 2023-07-14 – 2026-10-21 | 2023-12-02 – 2026-10-21 |
| Avg stars in sample | 4.03★ | 4.21★ |
| Reviews with a complaint | 23% | 23% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Clarity App Store complaints (iOS)
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, up to 10 store languages merged, up to 400 reviews) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Inquiry Health LLC or Google.
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FAQ
What do users complain about most in Clarity?
In the 400 most recent Google Play reviews (2023-07-14 to 2026-10-21), the most common complaint theme was pricing / subscription (73% of complaining reviews), and the top specific issue was “justify or adjust the price” (43 reviews).
How many Clarity Google Play reviews are negative?
92 of 400 recent reviews (23%) contained a complaint. Average rating in this sample: 4.03★.