Gratitude reviews: what App Store users complain about
We classified the 500 most recent App Store reviews of Gratitude: Self-Care Journal (by Hapjoy Technologies Private Limited) from 14 storefronts, dated 21 October 2024 to 19 October 2026. Average rating in this sample: 4.23★. All-time rating in the US App Store: 4.9★ from 45k ratings. 109 reviews (22%) contained a complaint; the biggest theme was bugs (80% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 374 | 75% |
| 4★ | 25 | 5% |
| 3★ | 13 | 3% |
| 2★ | 18 | 4% |
| 1★ | 70 | 14% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 87 | 80% | 2.5 |
| Pricing / subscription | 43 | 39% | 2.4 |
| Feature requests | 26 | 24% | 2.0 |
| Crashes / freezes | 18 | 17% | 2.8 |
| Performance | 11 | 10% | 2.5 |
| UX / design | 8 | 7% | 2.4 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Stop data / progress loss: 48 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Did enjoy the app while it was working properly. It deleted all of my gratitude logs which was over a 555 day streak. Almost 600 entries since the end of 2023. Not paying for something that isn’t reliable and doesn’t work the way it says it does.” (1★, v4.0.37, 2025-07-13, US) - Answer support requests: 23 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have been enjoying the app for years now and subscribe for the full experience. I use it to set a daily affirmation and gratitude list. I send the thank you notes to my friends and family. I have not been able to open the app since mid December. I had a repl…” (1★, v4.0.7, 2025-01-14, GB) - Improve content quality: 15 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I have used this app for five years. The upgrades have been disappointing, and devastating in the end. Inaccurate dates. No response to messages about problems. Now with the loss of my data, I’m done! I’m canceling and returning to paper and pencil. Heartbroke…” (1★, v4.0.37, 2025-07-30, US) - Fix crash on launch: 12 complaining reviews, avg severity 2.9/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“It's going on a month now since over been able to access the app. I read that there are updates to fix the app but it still doesn't work for me. Everytime I try to open it, it says it's updating then crashes. I've had the pro version for the last three years,…” (1★, v4.0.6, 2024-12-26, US) - Justify or adjust the price: 13 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“All 2025 entries (except two) were deleted. I am really unhappy about it and not sure if it is worth paying for the rest of the year — and even for the full year TBH. I have been entering daily posts for five years, so this deletion is a big blow. Maybe it is…” (1★, v4.0.37, 2025-08-03, US)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 6.0 | 9 | 4.1 | 22% |
| 5.7.9 | 5 | 5.0 | 0% |
| 5.7.8 | 5 | 3.8 | 40% |
Versions with fewer than 5 reviews in the sample are left out.
Is Gratitude your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 14 storefronts merged, up to 500 reviews), then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Hapjoy Technologies Private Limited or Apple.
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FAQ
What do users complain about most in Gratitude?
In the 500 most recent App Store reviews (2024-10-21 to 2026-10-19), the most common complaint theme was bugs (80% of complaining reviews), and the top specific issue was “stop data / progress loss” (48 reviews).
How many Gratitude App Store reviews are negative?
109 of 500 recent reviews (22%) contained a complaint. Average rating in this sample: 4.23★.