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Chase vs Bank of America vs Wells Fargo: which app has fewer problems?
We compared 300 recent App Store reviews of Chase, 300 recent App Store reviews of Bank of America and 300 recent App Store reviews of Wells Fargo, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Wells Fargo has the fewest complaints overall: 11% of its recent reviews contain a complaint, vs 60% for Bank of America and 34% for Chase.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Chase | 4.8★ | 9.6M | 3.59★ | 300 | 34% | 2014-06-14 – 2026-10-22 |
| Bank of America | 4.8★ | 5M | 2.51★ | 300 | 60% | 2016-02-05 – 2026-10-22 |
| Wells Fargo | 4.9★ | 10.8M | 4.44★ | 300 | 11% | 2026-10-11 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Chase | Bank of America | Wells Fargo |
|---|---|---|---|
| Bugs | 23% (69) | 36% (108) | 6% (18) |
| Crashes / freezes | 3% (9) | 4% (12) | 2% (5) |
| Performance | 2% (7) | 9% (26) | 2% (7) |
| UX / design | 7% (22) | 22% (65) | 2% (7) |
| Pricing / subscription | 5% (15) | 8% (24) | 4% (12) |
| Ads | 2% (5) | 2% (5) | 0% (0) |
| Feature requests | 14% (41) | 23% (70) | 3% (10) |
Verdict: which one has fewer problems?
- Fewer bug problems: Wells Fargo, 6% of its reviews vs 36% for Bank of America.
- Crash and freeze complaints: roughly tied (Chase 3%, Bank of America 4%, Wells Fargo 2% of reviews).
- Fewer performance (slowness, battery, storage) problems: Chase, 2% of its reviews vs 9% for Bank of America.
- Fewer UX / design problems: Wells Fargo, 2% of its reviews vs 22% for Bank of America.
- Fewer pricing and subscription problems: Wells Fargo, 4% of its reviews vs 8% for Bank of America.
- Ad complaints: roughly tied (Chase 2%, Bank of America 2%, Wells Fargo 0% of reviews).
- Fewest feature requests: Wells Fargo, 3% of its reviews vs 23% for Bank of America.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Chase
- Fix login / account access (27 reviews, severity 2.4/3)
- Answer support requests (12 reviews, severity 2.4/3)
- Soften the redesign backlash (12 reviews, severity 2.1/3)
Biggest theme: bugs. Free PDF
Bank of America
- Fix login / account access (49 reviews, severity 2.4/3)
- Simplify navigation (39 reviews, severity 2.1/3)
- Answer support requests (34 reviews, severity 2.3/3)
Biggest theme: bugs. Free PDF
Wells Fargo
- Fix login / account access (6 reviews, severity 2.5/3)
- Speed up loading (6 reviews, severity 2.4/3)
- Answer support requests (5 reviews, severity 2.2/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: Chase, Bank of America or Wells Fargo?
In the most recent App Store reviews we analysed, Wells Fargo had the lowest share of reviews with a complaint (11% of 300) and Bank of America the highest (60% of 300). Chase: 103 of 300; Bank of America: 181 of 300; Wells Fargo: 34 of 300.
Which has fewer bug complaints: Chase, Bank of America or Wells Fargo?
Wells Fargo. Chase: 69 of 300 recent reviews (23%); Bank of America: 108 of 300 recent reviews (36%); Wells Fargo: 18 of 300 recent reviews (6%).
Which has fewer crash and freeze complaints: Chase, Bank of America or Wells Fargo?
In our samples they are roughly tied: Chase: 9 of 300 recent reviews (3%); Bank of America: 12 of 300 recent reviews (4%); Wells Fargo: 5 of 300 recent reviews (2%).
Which has fewer pricing and subscription complaints: Chase, Bank of America or Wells Fargo?
Wells Fargo. Chase: 15 of 300 recent reviews (5%); Bank of America: 24 of 300 recent reviews (8%); Wells Fargo: 12 of 300 recent reviews (4%).
Which has fewer ad complaints: Chase, Bank of America or Wells Fargo?
In our samples they are roughly tied: Chase: 5 of 300 recent reviews (2%); Bank of America: 5 of 300 recent reviews (2%); Wells Fargo: 0 of 300 recent reviews (0%).
Which is rated higher on the App Store: Chase, Bank of America or Wells Fargo?
All-time US App Store ratings: Chase 4.8★ from 9.6M ratings; Bank of America 4.8★ from 5M ratings; Wells Fargo 4.9★ from 10.8M ratings. Wells Fargo is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- Chase reviews: top complaints and what users want fixed
- Bank of America reviews: top complaints and what users want fixed
- Wells Fargo reviews: top complaints and what users want fixed
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