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Busuu app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Busuu: Language Learning App (Language learning, by Busuu Limited) from 3 storefronts, dated 2026-05-15 to 2026-10-22. Average rating in this sample: 4.53★. Its all-time US App Store rating is 4.7★ from 101K ratings. 40 reviews contained a complaint; the biggest theme was feature requests (42%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Feature requests | 17 | 42% | 1.9 |
| Pricing / subscription | 15 | 38% | 2.1 |
| Bugs | 11 | 28% | 2.0 |
| Ads | 10 | 25% | 2.0 |
| UX / design | 5 | 12% | 2.2 |
| Crashes / freezes | 1 | 2% | 2.0 |
| Performance | 1 | 2% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 16 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Busuu is a great learning app overall, but I want to flag an issue for anyone studying French. Some pronunciation feedback is incorrect or contradictory. For example, the app seems confused about content vs contente. It marked me wrong for pronouncing content…” (4★, v30.27.0, CA) - Reduce ad frequency and length: 8 complaining reviews, avg severity 2.1/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“The amount of ads make this app completely unusable for me.” (1★, v30.29.0, US) - Justify or adjust the price: 8 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I have paid for a premium subscription,however it doesn’t give me access to speaking practice exercises or Ai conversations” (2★, v30.24.0, GB) - Make trials and renewals transparent: 6 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I have no idea who is writing all these four- and five-star reviews. This looks like a complete scam! I haven’t even installed the app or logged into an account, yet they are trying to charge me £130 for a subscription I never purchased or authorised. This i…” (1★, v30.29.0, GB) - Ship the most requested feature: 5 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“This is a great app for learning Spanish, I just with they made quite a few changes to the grammar and vocabulary practice sections. In the vocabulary flashcard section, images shouldn’t be used as it literally shows the user what the word is, when we should…” (3★, v30.22.0, GB) - Ease paywall pressure: 4 complaining reviews, avg severity 2.0/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I thought the app was very good and wanted to give the paid service a try, but the subscription setup feels predatory. The free trial is only available with the annual plans that cost $150–$270. You can’t get a 7-day free trial and then continue on a monthly p…” (2★, v30.18.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 30.30.0 | 10 | 4.8 | 10% |
| 30.29.0 | 63 | 4.6 | 11% |
| 30.28.0 | 11 | 4.8 | 9% |
| 30.27.0 | 28 | 4.5 | 18% |
| 30.26.0 | 8 | 3.9 | 25% |
| 30.25.0 | 27 | 4.7 | 7% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Busuu?
In 300 recent App Store reviews (2026-05-15 to 2026-10-22), the most common complaint theme was feature requests (42% of complaining reviews), and the top specific issue was “improve content quality” (16 reviews).
How many Busuu reviews are negative?
40 of 300 recent reviews (13%) contained a complaint. Average rating in this sample: 4.53★. Its all-time US App Store rating is 4.7★ from 101K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Busuu Limited.
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